Abstract
Digitization is seen as a central force in order to transform the public sector to become transparent, participative, collaborative as well as efficient. In order to realize the digitalization, a public organization need to have an IT architecture that can support such a transformation. Therefore, decision makers in a public organization need to make informed decisions when governing, designing and implementing an IT architecture. This require that they have an understanding of the alternatives available to them in terms of possible IT systems and their roles in the organization’s overall IT architecture. However, there is a lack of concrete descriptions providing such an understanding. In this chapter we present a number of types of IT system that public organizations could or need to have as part of their IT architectures; the problems these types of IT system address; what alternative IT systems and technology solutions are available for each type of IT system; and guidelines on what alternative solutions to select given the situation or condition at hand in a public organization. The chapter also includes a description of the relationships between the various types of IT systems and clarifies their roles by means of a business and IT architecture. The business and IT architecture, the different alternatives and guidelines are based on experiences from a number of research projects within the public sector. Real-life examples from the projects illustrate the alternatives proposed.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Batini, C. (2010). Chapter 9. Choice of projects. In: G. Viscusi, C. Batini & M. Mecella (Eds.), Information Systems for eGovernment. A quality-ofservice perspective (pp. 159–176). Springer
Cerratto-Pargman, T., Knutsson, O., Celikten, E., Sneiders, E., & Dalianis, E. (2011). User centered development of automatic e-mail answering for the public sector. In F. V. C. Ficarra, et al. (Eds.), New horizons in creative open software, multimedia, human factors and software engineering. Lecture Notes in Computer Science. Berlin, Germany: Springer. ISBN: 978-3-642-18347-8.
Cordella, A., & Iannacci, F. (2010). Information systems in the public sector: The e-government enactment framework. The Journal of Strategic Information Systems, 19(1), 52–66.
Coursey, D., & Norris, D. F. (2008) Models of e-government: Are they correct? An empirical assessment. Public Administration Review, 68(3), 523–536.
Dias, G. P., & Rafael, J. A. (2007) A simple model and a distributed architecture for realizing one-stop e-government. Electronic Commerce Research and Applications, 6(1), 81–90.
Ebrahim, Z., & Irani, Z. (2005). E-government adoption: Architecture and barriers. Business Process Management Journal, 11(5), 589–611. Emerald.
Fors, A. C. (2012). The ontology of the subject in digitalization. Handbook of research on technoself: Identity in a technological society: Identity in a technological society (Vol. 45).
Goldkuhl, G. (2009). Socio-instrumental service modelling: An inquiry on e-services for tax declarations. In A. Persson, & J. Stirna (Eds.), PoEM 2009 (Vol. 39, pp. 207–221). LNBIP. Berlin: Springer.
Henkel, M., & Perjons, E. (2011). E-service requirements from a consumer-process perspective. In: D. Berry, X. Franch (Eds.), In Proceeding of the 17th International Working Conference on Requirements Engineering: Foundation for Software Quality, (REFSQ 2011) (Vol. 6606, pp. 121–135). LNCS. Essen, Germany: Springer.
Henkel, M., Perjons, E., & Drougge, U. (2016). Using open data to support case management, adaptiveCM. In The IEEE Enterprise Computing Conference (EDOC’16). IEEE.
Henkel, M., Perjons, E., & Sneiders, E. (2016). Examining the potential of language technologies in public organizations by means of a business and IT architecture model. International Journal of Information Management. Elsevier.
Henkel, M., Perjons, E., & Sneiders, E. (2015). Supporting workflow and adaptive case management with language technologies. In New contributions in information systems and technologies (pp. 543–552). Springer International Publishing.
Henkel, M., Perjons, E., & Zdravkovic, J. (2007). Towards guidelines for the evolution of E-service environments. International Journal of Public Information Systems, 3, 183–200.
Herrmann, C., & Kurz, M. (2011). Adaptive case management: Supporting knowledge intensive processes with IT systems. In W. Schmidt (Ed.) S-BPM one—learning by doing—doing by learning (Vol. 213, pp. 80–97). Berlin: Springer.
Koehler, J., Hofstetter, J., & Woodtly, R. (2012). Capabilities and levels of maturity in IT-based case management. In A. Barros, A. Gal, & E. Kindler (Eds.), Business process management (Vol. 7481, pp. 49–64). Berlin: Springer.
Layne, K., & Lee, J. (2001). Developing fully functional e-government: A four stage model. Government information quarterly, 18(2), 122–136.
Mobilearn. (2016). Mobilearn website. Retrieved July 3, 2016, from https://se.mobilearn.com.
Pardo, T. A., Nam, T., & Burke, G. B. (2011). E-government interoperability: Interaction of policy, management, and technology dimensions. Social Science Computer Review. Sage Publisihing.
Riksrevisionen (2016) Den offentliga förvaltningens digitalisering —En enklare, öppnare och effektivare förvaltning? (RiR 2016:14) http://www.riksrevisionen.se/sv/rapporter/Rapporter/.
Salhofer, P., & Ferbas, D. (2007). A pragmatic approach to the introduction of e-government. In Proceedings of the 8th annual international conference on digital government research: bridging disciplines and domains (pp. 183–189). Digital Government Society of North America.
SAMMET. (2010). SAMMET project site. Retrieved July 3, 2016 from http://www.dsv.su.se/sammet.
The Swedish e-delegation (2015). Vidareutnyttjande av offentlig information (in Swedish). http://www.edelegationen.se/Documents/Vagledningar%20mm/V%C3%A4gledning-f%C3%B6r-vidareutnyttjande-av-offentlig-information.pdf (Accessed 2016-04-08).
Verksamt.se. (2016). verksamt.se website. Retrieved July 3, 2016, from https://www.verksamt.se/.
White, M. (2009). Case management: Combining knowledge with process, BPTrends.
Wirtz, B. W., & Birkmeyer, S. (2015). Open government: origin, development, and conceptual perspectives. International Journal of Public Administration, 38(5), 381–396.
Yildiz, M. (2007). E-government research: Reviewing the literature, limitations, and ways forward. Government Information Quarterly, 24(3), 646–665.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2017 Springer International Publishing AG
About this chapter
Cite this chapter
Henkel, M., Perjons, E., Sneiders, E. (2017). Business and IT Architecture for the Public Sector: Problems, IT Systems Alternatives and Selection Guidelines. In: Rusu, L., Viscusi, G. (eds) Information Technology Governance in Public Organizations. Integrated Series in Information Systems, vol 38. Springer, Cham. https://doi.org/10.1007/978-3-319-58978-7_7
Download citation
DOI: https://doi.org/10.1007/978-3-319-58978-7_7
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-58977-0
Online ISBN: 978-3-319-58978-7
eBook Packages: Business and ManagementBusiness and Management (R0)