Abstract
Upon completion of this chapter, you will be able to:
-
1.
Describe electronic retailing (e-tailing) and its characteristics.
-
2.
Classify the primary e-tailing business models.
-
3.
Describe how online travel and tourism services operate and how they influence the industry.
-
4.
Discuss the online employment market, including its participants and benefits.
-
5.
Describe online real estate services.
-
6.
Discuss online stock trading services.
-
7.
Discuss cyberbanking and online personal finance.
-
8.
Describe on-demand delivery of groceries and similar perishable products and services related to them.
-
9.
Describe the delivery of digital products such as online entertainment.
-
10.
Discuss various online consumer aids, including price comparison sites.
-
11.
Describe the impact of e-tailing on retail competition.
-
12.
Describe disintermediation and other B2C strategic issues.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsReferences
Barinka, A. and Cao, J., “Etsy Sinks to Low Since IPO as Lockup Ends, Investors Bail” Bloomberg. January 11, 2016. bloomberg.com/news/articles/2016-01-11/etsy-plunges-to-lowest-since-ipo-as-lockup-ends-investors-bail / (accessed January 2017).
Bennet, A. Online DropShipping Income 2016: How To Make via E-Commerce Without Having Your Own Product. Seattle, WA: Amazon Digital Services, 2016.
Bortz, D. “Tweet Yourself to a New Job.” February 6, 2014. money.cnn.com/2014/01/01/pf/twitter-job.moneymag (accessed January 2017).
Brohan, M. “Amazon Builds Up Its European Marketplace.” April 30, 2015. internetretailer.com/2015/04/30/amazon-builds-its-european-marketplace (accessed January 2017).
Brown, S. “Why 2016 Will Be the Year Online and Offline Retail Converge.” Norwest Venture Partners, April 12, 2016. nvp.com/blog/2016-will-year-online-offline-retail-converge (accessed January 2017).
Budzienski, J. “3 Ways to Be Constantly Recruiting Star Talent Through Social Media.” April 23, 2015. entrepreneur.com/article/245295 (accessed January 2017).
Charlton, G. “Ecommerce Consumer Reviews: Why You Need Them and How to Use Them.” July, 8, 2015. econsultancy.com/blog/9366-ecommerce-consumer-reviews-why-you-need-them-and-how-to-use-them (accessed January 2017).
Chow, C. “The Website Etsy.com a Virtual Craft Shop for Designers and Shoppers Alike.” San Jose Mercury News, February 5, 2014. mercurynews.com/campbell/ci_25072351/website-etsy-com-virtual-craft-shop-designers-and (accessed January 2017).
Corcoran, C., & F. Liu. (2014). “Accuracy of Zillow's Home Value Estimates.” Real Estate Issues, 39(1), 45–49, 2–3, 6.
Costine, J. “Facebook Threatens LinkedIn with Job Opening Features.” TechCrunch, November 7, 2016. techcrunch.com/2016/11/07/jobbook / (accessed January 2017)
Del Castillo, C. “2016 Social Recruitment Trends Forecast.” February 10, 2016. resources.workable.com/blog/2016-social-recruitment-trends-forecast (accessed January 2017).
Deloitte Digital. “Navigating the New Digital Divide.” Deloitte Development, 2015. deloitte.com/content/dam/Deloitte/us/Documents/consumer-business/us-cb-navigating-the-new-digital-divide-051315.pdf (accessed January 2017).
Diaz, L. “3 Trends Shaping the Online Travel Industry.” Optimizely, July 18, 2016. blog.optimizely.com/2016/07/18/online-travel-industry-trends (accessed January 2017).
eMarketer. “How Social Media Influences Shopping Behavior.” eMarketer, March 17, 2016. emarketer.com/Article/How-Social-Media-Influences-Shopping-Behavior/1013718 (accessed January 2017).
Feldmann, A. “Etsy Expands Reach and Sales for Its Seller Community.” Pinterest for Business, 2014. business.pinterest.com/case-study-etsy (accessed January 2017).
Fiegerman, S. “Amazon stock tanks after disappointing profit.” CNNTech, October 28, 2016. money.cnn.com/2016/10/27/technology/amazon-earnings (accessed January 2017).
Forrester Research. “The State of Retailing Online 2015: Marketing and Merchandising.” Forrester Research, December 2015.
Fox News. “Nevada, Delaware Sign Deal to Allow Interstate Online Gambling.” February 25, 2014. foxnews.com/politics/2014/02/25/raising-stakes-nevada-and-delaware-sign-agreement-to-allow-interstate-online (accessed January 2017).
Harney, K. “Average Real Estate Commissions Dropping to Low 5 Percent Range.” Chicago Tribune, January 10, 2017. chicagotribune.com/classified/realestate/ct-re-0115-kenneth-harney-column-20170112-column.html (accessed January 2017).
Hockenson, L. “Updated: Pandora Opens Submission Process to Independent Artists.” February 7, 2014. gigaom.com/2014/02/07/Pandora-opens-submission-process-to-independent-artists (accessed January 2017).
Hsu, T. “Google Expands Same-Day Delivery Test to Southern California.” January 23, 2014. latimes.com/business/money/la-fi-mo-google-delivery-los-angeles-20140123,0,190849.story#axzz2yN0AT1zE (accessed January 2017).
Hudson, M., “Can Brick and Mortar Compete with Online?” October 19, 2016. thebalance.com/can-brick-and-mortar-compete-with-online-2890023 (accessed January 2017).
Ingham, J., J. Cadieux, A. M. Berrada. (2015). “e-Shopping Acceptance.” Journal of Information and Management, 52(1), 44–60.
Isidore, C. “Everything Must Go: There’s a Flood of Store Closings.” March 7, 2014. money.cnn.com/2014/03/07/news/companies/retail-store-closings (accessed January 2017).
Jong, A. “Global Bus Distribution Shifts Gears to Online.” November 2016. phocuswright.com/Free-Travel-Research/Global-Bus-Distribution-Shifts-Gears-to-Online / (accessed January 2017).
Lieber, E., and C. Syverson. Online versus Offline Competition: The Oxford Handbook of the Digital Economy. New York: Oxford University Press, 2012.
Magdirila, P. “After Creating Biggest Chain of Malls in Philippines, SM Plans to Conquer E-Commerce.” February 27, 2014. techinasia.com/Philippines-sm-malls-preparing-huge-ecommerce-entry / (accessed January 2017).
Mazzara, B. “What Is Augmented Reality and Virtual Reality Real Estate?” Bisnow, October 15, 2015. bisnow.com/new-york/news/technology/what-is-augmented-reality-and-virtual-reality-real-estate-50994 / (accessed January 2017).
Morrison, K. “Social Media and Travel Go Hand in Hand.” AdWeek, August 17, 2015. adweek.com/digital/social-media-and-travel-go-hand-in-hand-infographic / (accessed January 2017).
Moseti, W. M. “Struggling Retailers Report Change in Shopping Trends.” February 2, 2014. sproutwired.com/struggling-retailers-report-change-in-shopping-trends/185173 / (accessed January 2017).
National Association of Realtors. “Highlights from the 2015 Profile of Home Buyers and Sellers.” November 5, 2015. realtor.org/reports/highlights-from-the-2015-profile-of-home-buyers-and-sellers / (accessed January 2017).
Pempus, B. “Delaware Online Gaming Yields $1.8M In 2015.” Jan 19, 2016. cardplayer.com/poker-news/19884-delaware-online-gaming-yields-1-8m-in-2015 / (accessed January 2017).
Petro, G., “Amazon Vs. Walmart: Clash Of The Titans.” August 25, 2016. forbes.com/sites/gregpetro/2016/08/25/amazon-vs-walmart-clash-of-the-titans/#724c903518d9 (accessed January 2017).
Princeton University (Career Services). “Using Social Media to Network & Search.” 2016. http://careerservices.princeton.edu/undergraduate-students/internship-job-search/social-media (accessed May 2016).
PricewaterhouseCoopers. “Global Entertainment and Media Outlook 2016–2020: US Edition.” 2016. pwc.com/us/en/industry/entertainment-media/publications/global-entertainment-media-outlook.html (accessed January 2017).
Reeves, M., “Top 5 Security Practices for Financial Institutions to Defeat Online Identity Attacks.” February 10, 2014. entrust.com/top-5-security-practices-financial-institutions-defeat-online-identity-attacks (accessed January 2017).
Riley, C., Y. Yang, and P. Chiou. “China’s Big Tech Moves onto Banks’ Turf.” February 27, 2014. money.cnn.com/2014/02/27/news/economy/china-alibaba-bank (accessed January 2017).
Ruddock, S. “Three Years in the Making: A Retrospective Look at New Jersey’s Legal Online Gambling Market.” November 30, 2016. onlinepokerreport.com/22910/nj-online-gambling-websites-timeline / (accessed January 2017).
Sablich, J. “5 Ways Social Media Can Help You Travel.” The New York Times, October, 18, 2016. nytimes.com/2016/10/19/travel/travel-tips-social-media.html?_r=0 / (accessed January 2017).
Schwartz, S. “Price-Match Apps Help Holiday Shoppers Find Bargains.” December 1, 2015. cnbc.com/2015/12/01/retail-price-comparison-apps-empower-shoppers.html / (accessed January 2017).
Schoon, R. “RadioShack Announces It’s Closing 1000’s of Stores: Mistakes and E-Commerce Competition to Blame.” March 5, 2014. latinpost.com/articles/8316/20140305/radioshack-announces-its-closing-1000s-of-stores-mistakes-and-e-commerce-competition-to-blame.htm / (accessed January 2017).
Statistica.com. “Size of Online Gaming Market from 2003 to 2018.” 2016. statista.com/statistics/270728/market-volume-of-online-gaming-worldwide / (accessed January 2017).
Taylor, N. “Hiring in the Digital Age: What's Next for Recruiting?” January 11, 2016. businessnewsdaily.com/6975-future-of-recruiting.html / (accessed January 2017).
Trefis, T. “Streaming Partners Program: Amazon's New Initiative To Drive Prime Memberships?” December 23, 2015. forbes.com/sites/greatspeculations/2015/12/23/streaming-partners-program-amazons-new-initiative-to-drive-prime-memberships/#5b652661303a / (accessed January 2017).
Turban, E., J. Strauss, and L. Lai. Social Commerce. New York: Springer, 2016.
Wieczner, J., and K. Bellstrom. “The Mall Goes High-Tech.” SmartMoney, November 2010.
Williams, M. DropShipping: The Ultimate DropShipping Blueprint Made Simple (Dropshipping for Beginners. Dropshipping with Amazon, Dropshiiping Suppliers). [Kindle Edition]. Seattle, WA: Amazon Digital Services, 2016
Zaharia, Z. “15 Steps to Maximize your Financial Data Protection” Heimdal Security, 2016. heimdalsecurity.com/blog/online-financial-security-guide (accessed January 2017).
Zillow Group. “Zillow Group's Premier Agent App Celebrates First Anniversary with Major Feature Update; Brings Third Party Leads to the App.” Dec 12, 2016. prnewswire.com/news-releases/zillow-groups-premier-agent-app-celebrates-first-anniversary-with-major-feature-update-brings-third-party-leads-to-the-app-300376411.html (accessed January 2017).
Zimmerman, J. and S. Singh. Social Media Marketing for Dummies, 3rd edition. Hoboken, NJ: Wiley, 2015.
Zorzini, C. “Best Drop Shipping Companies (February 2017).” Ecommerce Platforms, February 1, 2017.
Author information
Authors and Affiliations
Rights and permissions
Copyright information
© 2018 Springer International Publishing AG
About this chapter
Cite this chapter
Turban, E., Outland, J., King, D., Lee, J.K., Liang, TP., Turban, D.C. (2018). Retailing in Electronic Commerce: Products and Services. In: Electronic Commerce 2018. Springer Texts in Business and Economics. Springer, Cham. https://doi.org/10.1007/978-3-319-58715-8_3
Download citation
DOI: https://doi.org/10.1007/978-3-319-58715-8_3
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-58714-1
Online ISBN: 978-3-319-58715-8
eBook Packages: Business and ManagementBusiness and Management (R0)