Designing Trajectories of Experiences: In Museums, Around Museums, or Including Museums

  • Arnold P. O. S. Vermeeren
  • Hung-Chu Shih
  • Rik van der Laan
  • Licia Calvi
  • JungKyoon Yoon
  • Ianus Keller
Chapter
Part of the Springer Series on Cultural Computing book series (SSCC)

Abstract

Recently, museums have increasingly become parts of ecosystems of people and organizations in their functioning. As a consequence, museum experience designers are stimulated to think in a holistic way, about experiences of people that engage with networks including the museum, as well as about the role of individual museums within such ecosystems (Vermeeren et al in Museum experience design – crowds, ecosystems and novel technologies, 2018a). This raises the questions of: What are ways in which a museum experience relates to experiencing its embedding context? And, what does this imply for the process of designing the museum experiences? In two design case studies, four ideas for museum experiences have been developed based on different ways in which museums relate to their embedded network. The ideas illustrate how the focus of the design may be different depending on the role the museum plays in the overall experience, and how the design process is complicated by having to deal with a larger group of stakeholders when designing. Finally, all ideas came forth from taking a broader view of the potential museum target group than seeing them solely as visitors to the museum. This was seen as crucial for inspiring solutions to museum experiences beyond more traditional museum visiting experiences.

Notes

Acknowledgements

We would like to thank Geert-Jan Borgstein of The Mauritshuis, Ronald Theunissen of Kiss the Frog, Evelien Masselink of Erfgoedhuis-ZH, and all museum volunteers for providing us with the opportunity to conduct these studies. We thank all participants in the studies for their participation.

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Copyright information

© Springer International Publishing AG 2018

Authors and Affiliations

  • Arnold P. O. S. Vermeeren
    • 1
  • Hung-Chu Shih
    • 1
  • Rik van der Laan
    • 1
  • Licia Calvi
    • 2
  • JungKyoon Yoon
    • 1
    • 3
  • Ianus Keller
    • 1
  1. 1.TU Delft - Industrial Design EngineeringDelftThe Netherlands
  2. 2.NHTV - Breda University of Applied Sciences - Academy for Digital EntertainmentBredaThe Netherlands
  3. 3.University of Liverpool—School of EngineeringLiverpoolUK

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