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Notes
- 1.
The median settlement figure for “minimally” severe injuries was AU$50,000, and the average settlement figure was AU$77,000. In this particular case, the claimant had a history of prior CTP and Workers Compensation claims.
- 2.
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Acknowledgements
The research for this article was supported by a Queensland Government Accelerate Partnerships grant. We gratefully acknowledge the contributions made to this project by Neil Singleton (Insurance Commissioner) and Mark Allsopp.
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Andrews, R. et al. (2018). Exposing Impediments to Insurance Claims Processing. In: vom Brocke, J., Mendling, J. (eds) Business Process Management Cases. Management for Professionals. Springer, Cham. https://doi.org/10.1007/978-3-319-58307-5_15
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