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Van Looy, A., Rotthier, S. (2018). Kiss the Documents! How the City of Ghent Digitizes Its Service Processes. In: vom Brocke, J., Mendling, J. (eds) Business Process Management Cases. Management for Professionals. Springer, Cham. https://doi.org/10.1007/978-3-319-58307-5_11
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