Requirements Elicitation and Complex Systems Modeling: An Interdisciplinary Approach to Emergency Situations
Information systems are important technological allies on the organization context. In emergency situations, they can be even more necessary. Classical information system specification approaches do not focus in relevant aspects of sociotechnical relations. They adopt simplified ways to represent reality and do not consider functional interactions between equipment, procedures and human resources of sociotechnical systems. In consequence, technological devices become insufficient in the capacity to respond to disaster situations.
The focus of this work is to propose a discussion that contributes to create a heuristic approach to better define system requirements. The goal is to combine context modeling methods and human factors to model complex interactions in emergency situations.
KeywordsInformation system Emergency situation Complex system modeling Requirement elicitation
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