Agent-Based Outsourcing Solution for Agency Service Management

  • Anton IvaschenkoEmail author
  • Andrey Lednev
  • Alfiya Diyazitdinova
  • Pavel Sitnikov
Conference paper
Part of the Lecture Notes in Networks and Systems book series (LNNS, volume 16)


This paper presents an agent-based software solution implementing an outsourcing model for highly qualified and autonomous staff interaction management in agency services. An example is given for law enforcement in the UK, where the introduction of agent-based outsourcing is intended to improve the quality of debt collection. The results of evaluation and testing at JBW prove the benefits of agent-based outsourcing implementation to increase the profit of collection agency in comparison to classical schemes dealing mostly with “sweet” debts.


Multi-agent technology Interaction management Outsourcing Collection agency 


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Copyright information

© Springer International Publishing AG 2018

Authors and Affiliations

  • Anton Ivaschenko
    • 1
    Email author
  • Andrey Lednev
    • 2
  • Alfiya Diyazitdinova
    • 3
  • Pavel Sitnikov
    • 4
  1. 1.Samara State Aerospace UniversitySamaraRussia
  2. 2.Haulmont Technology Ltd.LondonUK
  3. 3.Povolzhskiy State University of Telecommunications and InformaticsSamaraRussia
  4. 4.ITMO UniversitySaint PetersburgRussia

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