Abstract
This chapter is intended as a contribution to the theory of building performance evaluation (BPE) and as an update of a prior chapter on this subject (Francescato et al. 1989). It focuses on the concept of users’ satisfaction and relies primarily on research conducted by the authors and others on specific environmental types: multifamily housing and work environments. But, the perspective presented here is equally applicable to other types of environments. In the first section of the chapter, users’ satisfaction is defined as an evaluation criterion. The reasons for its utilization are outlined. In the second section, the utility of models is discussed. The third section summarizes the evolution of a number of models of satisfaction. A model of satisfaction based on attitude theory is described in some detail. Finally, a number of implications of using such a model are discussed.
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Francescato, G., Weidemann, S., Anderson, J.R. (2018). Evaluating the Built Environment from the Users’ Perspective: Implications of Attitudinal Models of Satisfaction. In: Preiser, W., Hardy, A., Schramm, U. (eds) Building Performance Evaluation. Springer, Cham. https://doi.org/10.1007/978-3-319-56862-1_7
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