Abstract
Post-Occupancy Evaluation (POE), now incorporated into Building Performance Evaluation (BPE), is a form of systematic inquiry intended to discover and document how a building, product, or service has worked for its intended use. It is an invaluable tool for increasing the likelihood that time, money, and effort invested in such endeavors achieves anticipated benefits for targeted users. This chapter argues that the role of POE in improving building performance has been inadvertently limited by trying to make POE an academically acceptable form of rigorous evaluation research. Of more value is developing POE as a diagnostic tool, essentially a clinical technique, conducted and used within organizations for their own continuous improvement, and as an important management tool for improving the business value of capital improvements.
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Becker, F. (2018). Post-Occupancy Evaluation: Research Paradigm or Diagnostic Tool. In: Preiser, W., Hardy, A., Schramm, U. (eds) Building Performance Evaluation. Springer, Cham. https://doi.org/10.1007/978-3-319-56862-1_17
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DOI: https://doi.org/10.1007/978-3-319-56862-1_17
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