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A Scoped Review of the Potential for Supportive Virtual Coaches as Adjuncts to Self-guided Web-Based Interventions

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Persuasive Technology: Development and Implementation of Personalized Technologies to Change Attitudes and Behaviors (PERSUASIVE 2017)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 10171))

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Abstract

This study aimed to explore supportive capabilities of VAs with the potential benefit in mind that users of self-guided eHealth interventions could be better supported. Spontaneous empathy and the explicitly expressed intention of non-responsive VAs to deliver user support is likely capable to engage and motivate users. Responsive VAs have even larger potential. However, they are more costly to realize and have a higher risk of failure. Effective user frustration detection and mitigation by Responsive VAs has been empirically demonstrated, but so far within artificial contexts. Altogether it makes sense to further explore the option to add VAs as adjuncts to self-guided eHealth interventions a potential remedy to low adherence.

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Authors and Affiliations

  1. Department of Psychology, Health and Technology, Center for eHealth and Wellbeing Research, University of Twente, Enschede, The Netherlands

    Mark R. Scholten, Saskia M. Kelders & Julia E. W. C. van Gemert-Pijnen

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  1. Mark R. Scholten
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  2. Saskia M. Kelders
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  3. Julia E. W. C. van Gemert-Pijnen
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Correspondence to Mark R. Scholten .

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Editors and Affiliations

  1. University of Twente, Enschede, The Netherlands

    Peter W. de Vries

  2. University of Oulu, Oulu, Finland

    Harri Oinas-Kukkonen

  3. University of Twente, Enschede, The Netherlands

    Liseth Siemons

  4. University de Twente, Enschede, The Netherlands

    Nienke Beerlage-de Jong

  5. University of Twente, Enschede, The Netherlands

    Lisette van Gemert-Pijnen

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Scholten, M.R., Kelders, S.M., van Gemert-Pijnen, J.E.W.C. (2017). A Scoped Review of the Potential for Supportive Virtual Coaches as Adjuncts to Self-guided Web-Based Interventions. In: de Vries, P., Oinas-Kukkonen, H., Siemons, L., Beerlage-de Jong, N., van Gemert-Pijnen, L. (eds) Persuasive Technology: Development and Implementation of Personalized Technologies to Change Attitudes and Behaviors. PERSUASIVE 2017. Lecture Notes in Computer Science(), vol 10171. Springer, Cham. https://doi.org/10.1007/978-3-319-55134-0_4

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  • DOI: https://doi.org/10.1007/978-3-319-55134-0_4

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