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Chief Information Officer Role Effectiveness: Literature Review and Implications for Research and Practice

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Book cover Chief Information Officer Role Effectiveness

Part of the book series: SpringerBriefs in Information Systems ((BRIEFSINORMAT))

Abstract

The effectiveness of the chief information officer (CIO) in organizations is an important topic in the information systems literature because it affects IT success. Recent research is in agreement that an accurate understanding of CIO effectiveness is not possible without considering the organizational roles in which the CIO can operate. Despite the emerging research efforts in this field of study, an integrative perspective on CIO role effectiveness does not exist. To close this research gap, we review the literature in order to develop a set of organizational roles in which the contemporary CIO can act. These CIO roles are termed technology provider, strategic supporter, business thinker, innovation driver, integration advisor, and relationship manager. In consideration of these six CIO roles, we develop a model that comprises four antecedents of role effectiveness, which emerged from analysis of literature on CIO role effectiveness, namely (1) CIO personal competence, (2) CIO hierarchical position, (3) the management environment, and (4) the IT infrastructure of the organization in which the CIO operates. Altogether, our literature review synthesizes the results of highly fragmented work related to CIO role effectiveness reported in 98 studies published during the past three decades. Thereby, we contribute to the information systems literature. First, we integrate what is known about the scope and responsibilities of CIO organizational roles in the present management context. Second, based on our model, we guide research and practice by revealing how and why CIOs can achieve effectiveness in the six roles. Finally, we discuss limitations and potential avenues for future research.

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Notes

  1. 1.

    William Synnott is credited with coining the label “chief information officer” in a speech at the 1980 Information Management Exposition and Conference. A few years later, the Business Week magazine titled a story “Management’s Newest Star: Meet the Chief Information Officer” to announce the arrival of the CIO (see [8]).

  2. 2.

    Concerning the CTO, interested readers are referred to the technology management research stream (e.g., see the references in [121]) and the research and development management research stream (e.g., see [144] and the references in [87]).

  3. 3.

    We used the following journal databases: AIS Electronic Library, EBSCOhost, and Science Direct.

  4. 4.

    In addition to insights on CIO role effectiveness, we also coded each paper’s research method, sample size, and country of investigation. We elaborate on these methodological aspects in Appendix E.

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Acknowledgments

We would like to thank Dorothy Leidner and Guillermo Rodríguez Abitia, as well as seven anonymous reviewers for their work in providing guidance on ways to improve earlier versions of this paper.

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Authors and Affiliations

  1. MIC Customs Solutions, Linz, Austria

    Alexander Hütter

  2. University of Applied Sciences Upper Austria, Campus Steyr, Steyr, Austria

    René Riedl

  3. Department of Business Informatics — Information Engineering, University of Linz, Linz, Austria

    René Riedl

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  1. Alexander Hütter
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  2. René Riedl
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Hütter, A., Riedl, R. (2017). Chief Information Officer Role Effectiveness: Literature Review and Implications for Research and Practice. In: Chief Information Officer Role Effectiveness. SpringerBriefs in Information Systems. Springer, Cham. https://doi.org/10.1007/978-3-319-54753-4_1

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