Abstract
Increasing the role of IT is directly proportional to the increase in investment is accompanied also by an increase in expenses is great. Indicators of successful implementation of IT in the form of service excellence in Center for Data and Information Ministery of Defence Republic of Indonesia is reliable, available, fast, and accurate. By planning a mature IT governance implementation of IT services is expected to do well and the embodiment of good IT Governance. Success in providing information services can provide a positive impact for organizations and society in general. Thus, the investments made by the Ministry of Defence in the implementation of ICT should not contradict with the goals of the organization and to the expectations of stakeholders. This study aims to measure the capability of service information in the Ministry of Defence in order to improve stakeholder satisfaction. Measurement capability is used COBIT 5 with qualitative method and the case study method. Stages of this research is the analysis of the condition of the eighth COBIT 5 process, the target area of process improvement, gap analysis and the determination of strategies for achieving capability. The end result of this research activity in the form of recommendations adopted policies and procedures of ITILV3 2011, as well as Key Performance Indicator (KPI) recommendations for Center for Data and Information Ministery of Defence.
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Hartawan, F., Suroso, J.S. (2017). Information Technology Services Evaluation Based ITIL V3 2011 and COBIT 5 in Center for Data and Information. In: Nguyen, N., Tojo, S., Nguyen, L., Trawiński, B. (eds) Intelligent Information and Database Systems. ACIIDS 2017. Lecture Notes in Computer Science(), vol 10192. Springer, Cham. https://doi.org/10.1007/978-3-319-54430-4_5
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DOI: https://doi.org/10.1007/978-3-319-54430-4_5
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