Abstract
The planning and operational requirements of QMS are implemented for processing customer requirements. Planning is done for processing customer requirements and the outcomes of planning are implemented by the internal operational processes of QMS. The outcomes of the QMS are products delivered to customers, satisfying their requirements. The outcomes of planning and QMS and the performances of the internal processes of the QMS are assessed to evaluate the effectiveness of the QMS of organization. The performance evaluation requirements are monitoring, measurement, analysis, evaluation, customer satisfaction internal audit and management review. The outputs of performance evaluation are the inputs for continually improving the effectiveness of QMS. Adequate information with illustrations is provided for the requirements of performance evaluation and improvement. Key performance indicators are suggested for measuring the performance of QMS processes.
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Natarajan, D. (2017). Performance Evaluation and Improvement. In: ISO 9001 Quality Management Systems. Management and Industrial Engineering. Springer, Cham. https://doi.org/10.1007/978-3-319-54383-3_6
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DOI: https://doi.org/10.1007/978-3-319-54383-3_6
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