Abstract
In addition to the commitment of top management and planning, support processes are needed for implementing QMS processes. Resources, monitoring and measuring resources, organizational knowledge and documented information are required for the operation of QMS processes. The requirements of the support processes, competence and communication are presented.
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Natarajan, D. (2017). Support Processes. In: ISO 9001 Quality Management Systems. Management and Industrial Engineering. Springer, Cham. https://doi.org/10.1007/978-3-319-54383-3_4
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DOI: https://doi.org/10.1007/978-3-319-54383-3_4
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