Abstract
The benefits of implementing QMS are presented. External and internal issues could affect the ability of organization to achieve the intended benefits of QMS. Guidance for identifying the internal and external issues that are relevant to organization and monitoring the issues is presented. Guidance is also provided for monitoring the needs and expectations of interested parties to provide products meeting customer requirements. The requirements for determining the scope and establishing the QMS of organization, leadership and planning are explained. Planning actions to address risks and opportunities and integrating the actions with QMS processes are illustrated for three operational processes.
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Natarajan, D. (2017). Management Processes. In: ISO 9001 Quality Management Systems. Management and Industrial Engineering. Springer, Cham. https://doi.org/10.1007/978-3-319-54383-3_3
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DOI: https://doi.org/10.1007/978-3-319-54383-3_3
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