Abstract
Every organization, however small it is, practices the requirements of a documented quality management system (QMS) for processing customer orders. The existing practices and the documents of the organization are improved and aligned to the requirements of ISO 9001 for establishing QMS. The benefits and the considerations for establishing the QMS are presented. Process characterization, sequence of processes and their interactions are fundamental for establishing QMS and they are illustrated with examples. Expertise required for preparing QMS documents and the needs for having quality manual for organization are also presented.
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References
ISO 9001 (2015) How to use it, ISBN 978-92-67-10640-3, issued by iso.org
The Process Approach in ISO 9001 (2015) ISO/TC 176/SC 2/N1289, issued by iso.org
Bergenthal J, Reflow soldering process considerations for surface mount applications, Kemet Electronics Corporation, F2102A, Oct. 97
ISO/TC 176/SC 2/N 544R3 (2008) ISO 9000 Introduction and support package: guidance on the concept and the use of the process approach for management systems
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Natarajan, D. (2017). Establishing ISO 9001 QMS Documentation. In: ISO 9001 Quality Management Systems. Management and Industrial Engineering. Springer, Cham. https://doi.org/10.1007/978-3-319-54383-3_2
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DOI: https://doi.org/10.1007/978-3-319-54383-3_2
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Online ISBN: 978-3-319-54383-3
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