Supply Chain Segmentation at Siemens Healthineers

Abstract

Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. In fiscal 2015, Siemens Healthineers had around 44,000 employees worldwide and posted revenue worth 129 billion euros, and profits of more than 21 billion euros. This chapter describes the service parts supply chain segmentation initiative at Siemens Healthineers where we present the background of the company and the industry. We describe the initial situation and the challenges that lead to the segmentation initiative and discuss the segmentation criteria that have been defined. We conclude by explaining the strategy that Siemens Healthineers applies in their segmentation approach and discuss the critical success factors of the initiative.