Introduction

Abstract

These days, companies have realized that different customer value propositions require a differentiated supply chain strategy. A one-size-fits-all approach cannot meet all the varied requirements; companies therefore need to consider differentiated approaches to customers, products, and supply. This book provides practical insights for a successful supply chain segmentation and presents the benefits this can yield for a company through best-in-class industry case studies from Gardena, Philips Luminaire, Siemens Healthineers, and Volvo Construction Equipment. Through industry examples, we discuss insights, recommendations, and solutions on how to define supply chain segmentation, and set-up and implement a transformation program. We also provide insights on what proved to be successful. We offer specific, pragmatic guidance around the main challenges and opportunities and provide ways to measure efficiency and performance. Furthermore, we provide an in-depth discussion of the current theoretical background of supply chain segmentation, where we introduce the current trends and available frameworks.