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An Intuitionistic Fuzzy Service Model: Use Case for Swiss Health Platform

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The Application of Fuzzy Logic for Managerial Decision Making Processes

Part of the book series: Fuzzy Management Methods ((FMM))

Abstract

The success of the service provider business is highly correlated with quantity and the quality of business processes. The aim of this research project is to support Service Management in discovering and prediction of the impacts of back-end component failures on the business services. In this paper we show the application of the intuitionistic-fuzzy approach to the dependency model that is developed for a complex e-health platform hosting environment. For this model, selected fuzzy-related components are mapped to business services with corresponding performance parameters. The objective is to calculate coupling metrics and offer insight into the dependencies’ nature, supports root case, and business impact analysis. Developed prototype combined with ongoing research supports discovery of the cause of SLA violations and improves analyses to make appropriate adjustment decisions during runtime. This research project is supported by Centris AG; a leading provider of IT solutions and outsourcing services.

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Author information

Authors and Affiliations

  1. University of Fribourg, Fribourg, Switzerland

    Daria Balkenende, Roland Schüetze & Andreas Meier

Authors
  1. Daria Balkenende
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  2. Roland Schüetze
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  3. Andreas Meier
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Corresponding author

Correspondence to Roland Schüetze .

Editor information

Editors and Affiliations

  1. Department of Informatics, University of Fribourg, Fribourg, Switzerland

    Andreas Meier

  2. Institute of Information Systems (IWI), University of Bern, Bern, Switzerland

    Edy Portmann

  3. Institute of Management of Information, University of Neuchâtel, Neuchâtel, Switzerland

    Kilian Stoffel

  4. Department of Computer Science, Universidad de las Fuerzas Armadas, Sangolqui, Ecuador

    Luis Terán

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Balkenende, D., Schüetze, R., Meier, A. (2017). An Intuitionistic Fuzzy Service Model: Use Case for Swiss Health Platform. In: Meier, A., Portmann, E., Stoffel, K., Terán, L. (eds) The Application of Fuzzy Logic for Managerial Decision Making Processes. Fuzzy Management Methods. Springer, Cham. https://doi.org/10.1007/978-3-319-54048-1_5

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