Zusammenfassung
Alongside an effective organizational structure, quality of ICT operations is also a cornerstone of customer satisfaction, and is necessary for successful long-term customer relationships. Not least because all complex systems – including information and communication technology – are also prone to faults at many different points. While fault avoidance will always fall short of 100 percent, any manager with ICT responsibility should attempt to hit this goal.
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Kasulke, S., Bensch, J. (2017). Operational Quality: Zero Outage Ensures Reliability and Sustainability. In: Zero Outage. Management for Professionals. Springer, Cham. https://doi.org/10.1007/978-3-319-53739-9_7
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DOI: https://doi.org/10.1007/978-3-319-53739-9_7
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-53738-2
Online ISBN: 978-3-319-53739-9
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