Focus on Quality – Trends and the Realities of Business

Zusammenfassung

Now that we have looked at the various standards and frameworks, we can turn to the question of where the future is taking us in terms of quality. How do companies position themselves strategically for the future? Various studies, analysts’ assessments and publications from well-known companies and stakeholders with a practical interest in these matters have pointed out significant trends in the role and significance of quality. But where in the day-to-day operation and organizational structure of the ICT provider should the increased importance of quality be reflected?