Abstract
This paper considers the role of norms within networks by describing how BP Exploration outsourced its information technology function – a major business activity. This outsourcing venture led to the formation of a consortium. However, this attempt was found to have failed. It is suggested here that central to the failure of the consortium as an outsourcing arrangement was the issue of ‘norms’.
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Kern, T., Blois, K. (2017). Norm Development in Outsourcing Relationships. In: Willcocks, L., Lacity, M., Sauer, C. (eds) Outsourcing and Offshoring Business Services. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-52651-5_5
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DOI: https://doi.org/10.1007/978-3-319-52651-5_5
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