The Perceived Impact of the Agile Development and Project Management Method Scrum on Process Transparency in Information Systems Development

  • Karlheinz KautzEmail author
  • Thomas Heide Johansen
  • Andreas Uldahl
Conference paper
Part of the Lecture Notes in Information Systems and Organisation book series (LNISO, volume 22)


This paper contributes to research on information systems development (ISD) with a case study that demonstrates the positive impact of the agile development and project management method Scrum on process transparency in ISD projects. It is part of a project for which we developed a framework comprising of the six concepts productivity, quality, team leadership, employee satisfaction, customer satisfaction, and process transparency for investigating the impact of Scrum. It provides operationalizations of the latter concept through five identified indicators. Despite the fact that the case unit had challenges, the indicators identified the areas where it managed to exploit the potential of Scrum with regard to increasing process transparency. The research results are related to earlier findings concerning the other concepts. They are discussed both with regard to the existing Scrum literature as well as to complex adaptive systems (CAS) theory—a foundation for ISD and agile development.


Scrum Process transparency Complex adaptive systems theory 


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Copyright information

© Springer International Publishing Switzerland 2017

Authors and Affiliations

  • Karlheinz Kautz
    • 1
    Email author
  • Thomas Heide Johansen
    • 2
  • Andreas Uldahl
    • 3
  1. 1.College of Business, RMIT UniversityMelbourneAustralia
  2. 2.Progressive A/SHerlevDenmark
  3. 3.Ernest & YoungSøborgDenmark

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