Skip to main content
SpringerLink
Log in

Best Practices in the Design of a Citizen Focused Crisis Management Platform

  • Chapter
  • First Online:
Application of Social Media in Crisis Management

Abstract

By reviewing current practice, research, and major current projects, this chapter explores a number of technological aspects of contemporary crisis management, in order to synthesize some best practice guidelines for the designers of crisis management platforms. Experiences gained from the European ATHENA Project, in particular, are used to inform the guidelines. Aspects covered include the use of social media, preventing information overload, types of user interface to use, the use of smart mobile devices and applications, and the automated assessment of information credibility and priority.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 79.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 99.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 139.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Andrews, S., Gibson, H., Domdouzis, K., & Akhgar, B. (2016). Creating corroborated crisis reports from social media data through formal concept analysis. Journal of Intelligent Information Systems, 47, 287–312.

    Google Scholar 

  2. Andrews, S., Yates, S., Akhgar, B., & Fortune, D. (2013). The ATHENA Project: Using formal concept analysis to facilitate the actions of responders in a crisis situation. Strategic intelligence management: National security imperatives and information and communication technologies (pp. 167–180). Elsevier: Butterworth-Heinemann.

    Google Scholar 

  3. ATHENA. (2016). “The European ATHENA Project—Use of new smart devices and social media in crisis situations. Retrieved September, 2016, from http://www.projectathena.eu/

  4. Bird, D., Ling, M., & Haynes, K. (2012). Flooding Facebook—The use of social media during the Queensland and Victorian floods. The Australian Journal of Emergency Management, 27(1), 27.

    Google Scholar 

  5. Boston Children’s Hospital: HealthMap. (2016). Retrieved September, 2016, from http://www.healthmap.org/en/

  6. Boulos, M. N. K., Resch, B., Crowley, D. N., Breslin, J. G., Sohn, G., Burtner, R., et al. (2011). Crowdsourcing, citizen sensing and sensor web technologies for public and environmental health surveillance and crisis management: Trends, OGC standards and application examples. International Journal of Health Geographics, 10, 67.

    Article  Google Scholar 

  7. Briggs, D., & Baker, S. A. (2012). From the criminal crowd to the ‘mediated crowd’: The impact of social media on the 2011 English riots. Safer Communities, 11(1), 40–49.

    Article  Google Scholar 

  8. Castillo, C., Mendoza, M., & Poblete, B. (2011). Information credibility on twitter. In Proceedings of the 20th International Conference on World Wide Web (pp. 675–684). ACM.

    Google Scholar 

  9. Chan, J. C. (2010). The role of social media in crisis preparedness, response and recovery (Vanguard).

    Google Scholar 

  10. Cole, R. (2009). Social media: What does it mean for public managers? Public Management, 91(9), 8–12.

    Google Scholar 

  11. COSMIC. (2014). The European COSMIC Project—Contribution of social media in crisis management. Retrieved September, 2016, from http://www.cosmic-project.eu/

  12. Dutch Ministry of Security and Justice. (2016). Retrieved September, 2016, from http://www.crisis.nl/

  13. EmerGent. (2014). The European EmerGent Project—Emergency management in the social media generation. Retrieved September, 2016, from http://www.fp7-emergent.eu/

  14. Engemann, K. J., & Miller, H. E. (1992). Operations risk management at a major bank. Interfaces, 22(6), 140–149.

    Article  Google Scholar 

  15. Flizikowski, A., Przybyszewski, M., Stachowicz, A., Olejniczak, T., & Renk, R. (2015). Text analysis tool tweet locator–TAT2. In Proceedings of the 12th International ISCRAM Conference. Kristiansand, Norway.

    Google Scholar 

  16. GeoVISTA. (2011). SensePlace2. Retrieved September, 2016, from http://www.geovista.psu.edu/SensePlace2/

  17. Gupta, A., & Kumaraguru, P. (2012). Credibility ranking of tweets during high impact events. In Proceedings of the 1st Workshop on Privacy and Security in Online Social Media (p. 2). ACM.

    Google Scholar 

  18. Hale, J. E., Dulek, R. E., & Hale, D. P. (2005). Crisis response communication challenges building theory from qualitative data. Journal of Business Communication, 42(2), 112–134.

    Article  Google Scholar 

  19. Heinzelman, J., & Waters, C. (2010) Crowdsourcing crisis information in disaster-affected Haiti. US Institute of Peace.

    Google Scholar 

  20. Hore, R. (2012). SARLOC mountain rescue application. Retrieved September, 2016, from http://www.go4awalk.com/the-bunkhouse/walking-news-and-discussions/walking-news-and-discussions.php?news=710222

  21. IRIN. (2016). The inside story on emergencies. Retrieved September, 2016, from http://www.irinnews.org/

  22. ISAR+. (2015). The European ISAR+ Project—Online and mobile communications for crisis response and search and rescue. Retrieved September, 2016, from http://isar.i112.eu/index.html

  23. Kaufhold, M. A., & Reuter, C. (2016). The self-organization of digital volunteers across social media: The case of the 2013 European floods in Germany. Journal of Homeland Security and Emergency Management, 13(1), 137–166.

    Article  Google Scholar 

  24. Kotsiopoulos, I. (2014). Social media in crisis management: Role, potential, and risk. In: Utility and Cloud Computing (UCC). 2014 IEEE/ACM 7th International Conference (pp. 681–686). IEEE.

    Google Scholar 

  25. Merchant, R. M., Elmer, S., & Lurie, N. (2011). Integrating social media into emergency-preparedness efforts. The New England Journal of Medicine, 365, 289–291.

    Article  Google Scholar 

  26. Metron. (2014). SARApp, search and rescue application. Retrieved September, 2016, from http://www.sarapp.com/

  27. MissionMode. (2016). Mobile control. Retrieved September 26, 2016, from http://www.missionmode.com/solutions/-module/mobile-control/

  28. Redhum. (2016). Humanitarian information network for Latin America and the Caribbean. Retrieved September, 2016, from http://www.redhum.org/

  29. Reuter, C., Ludwig, T., Kaufhold, M. A., & Spielhofer, T. (2016). Emergency services attitudes towards social media: A quantitative and qualitative survey across Europe. International Journal of Human-Computer Studies, 95, 96–111.

    Article  Google Scholar 

  30. Sahana Foundation. (2016). Open source disaster management software. Retrieved September, 2016, https://sahanafoundation.org/

  31. Ulmer, R. R., Sellnow, T. L., & Seeger, M. W. (2013). Effective crisis communication: Moving from crisis to opportunity. Thousand Oaks, CA: Sage.

    Google Scholar 

  32. UN Office for the Coordination of Humanitarian Affairs (OCHA). (2016). Reliefweb. Retrieved September, 2016, http://reliefweb.int/

  33. Ushahidi. (2016). Read the crowd. Retrieved September, 2016, from https://www.ushahidi.com/

  34. Weaver, A. C., Boyle, J. P., & Besaleva, L. I. (2012). Applications and trust issues when crowdsourcing a crisis. In 2012 21st International Conference on Computer Communications and Networks (ICCCN) (pp. 1–5). IEEE.

    Google Scholar 

  35. White, C. M. (2011). Social media, crisis communication, and emergency management: Leveraging Web 2.0 technologies. New York: CRC Press.

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. CENTRIC, Sheffield Hallam University, Sheffield, UK

    Simon Andrews

Authors
  1. Simon Andrews
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Simon Andrews .

Editor information

Editors and Affiliations

  1. CENTRIC, Cultural, Communication and Computing Research Institute (C3RI), Sheffield Hallam University, Sheffield, United Kingdom

    Babak Akhgar

  2. West Yorkshire Police, Wakefield, United Kingdom

    Andrew Staniforth

  3. CENTRIC, Cultural, Communication and Computing Research Institute (C3RI), Sheffield Hallam University, Sheffield, United Kingdom

    David Waddington

Rights and permissions

Reprints and permissions

Copyright information

© 2017 Springer International Publishing AG

About this chapter

Cite this chapter

Andrews, S. (2017). Best Practices in the Design of a Citizen Focused Crisis Management Platform. In: Akhgar, B., Staniforth, A., Waddington, D. (eds) Application of Social Media in Crisis Management. Transactions on Computational Science and Computational Intelligence. Springer, Cham. https://doi.org/10.1007/978-3-319-52419-1_5

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-52419-1_5

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-52418-4

  • Online ISBN: 978-3-319-52419-1

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation