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Application of Social Media in Crisis Management pp 35–55Cite as

Case Studies in Crisis Communication: Some Pointers to Best Practice

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Abstract

Increasing use of social media has significantly altered the nature of the role played by ordinary citizens in crisis situations, and has consequently changed the dynamics of the relationship between the general public and those involved in leading the response effort (e.g. [1]). Social media can play a central role at all stages of a crisis situation, from planning and preparedness before an event, providing situational awareness and coordinating response during the event, and facilitating recovery in the aftermath [2]. Crisis involves ‘a serious threat to the basic structures and the fundamental values and norms of a system which under time pressure and highly uncertain circumstances necessitates making vital decisions’ ([3], p. 5).

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Author information

Authors and Affiliations

  1. CENTRIC, Sheffield Hallam University, Sheffield, UK

    Kerry McSeveny & David Waddington

Authors
  1. Kerry McSeveny
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  2. David Waddington
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Correspondence to Kerry McSeveny .

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Editors and Affiliations

  1. CENTRIC, Cultural, Communication and Computing Research Institute (C3RI), Sheffield Hallam University, Sheffield, United Kingdom

    Babak Akhgar

  2. West Yorkshire Police, Wakefield, United Kingdom

    Andrew Staniforth

  3. CENTRIC, Cultural, Communication and Computing Research Institute (C3RI), Sheffield Hallam University, Sheffield, United Kingdom

    David Waddington

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McSeveny, K., Waddington, D. (2017). Case Studies in Crisis Communication: Some Pointers to Best Practice. In: Akhgar, B., Staniforth, A., Waddington, D. (eds) Application of Social Media in Crisis Management. Transactions on Computational Science and Computational Intelligence. Springer, Cham. https://doi.org/10.1007/978-3-319-52419-1_4

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  • DOI: https://doi.org/10.1007/978-3-319-52419-1_4

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  • Publisher Name: Springer, Cham

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  • Online ISBN: 978-3-319-52419-1

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