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A Software Strategy for Knowledge Transfer in a Pharmaceutical Distribution Company

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Current Trends on Knowledge-Based Systems

Part of the book series: Intelligent Systems Reference Library ((ISRL,volume 120))

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Abstract

This work solves knowledge transfer problems faced by a family owned pharmaceutical distribution company. The main objectives of this project are to improve knowledge transfer efficiency, recover outdated knowledge and improve the company’s operation. As years transpire, explicit knowledge can become obsolete and inaccessible for several reasons, i.e. staff’s retirement or upgrades in the software being used. In the company’s case, explicit knowledge was not identified and was saved in different software versions and hardware, leading to delays and rework attributed to knowledge’s inaccessibility. A software strategy was proposed and implemented to solve this problematic. Favorable results were achieved. Knowledge transfer between departments was improved, knowledge from older versions or software were recovered, knowledge was centralized and a middleware was successfully implemented in one of the departments. Company personnel can locate, access and implement knowledge and the company’s operations has improved.

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Authors and Affiliations

  1. Universidad de Sonora, Hermosillo, Sonora, Mexico

    Mario Barcelo-Valenzuela, Patricia Shihemy Carrillo-Villafaña, Alonso Perez-Soltero & Gerardo Sanchez-Schmitz

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  1. Mario Barcelo-Valenzuela
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  2. Patricia Shihemy Carrillo-Villafaña
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  3. Alonso Perez-Soltero
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  4. Gerardo Sanchez-Schmitz
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Correspondence to Mario Barcelo-Valenzuela .

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  1. 852 Col. Emiliano Zapata, Instituto Tecnologico de Orizaba 852 Col. Emiliano Zapata, Orizaba, Veracruz, Mexico

    Giner Alor-Hernández

  2. Campus de Espinardo s/n., Facultad de Informática Campus de Espinardo s/n., Murcia, Spain

    Rafael Valencia-García

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Barcelo-Valenzuela, M., Carrillo-Villafaña, P.S., Perez-Soltero, A., Sanchez-Schmitz, G. (2017). A Software Strategy for Knowledge Transfer in a Pharmaceutical Distribution Company. In: Alor-Hernández, G., Valencia-García, R. (eds) Current Trends on Knowledge-Based Systems. Intelligent Systems Reference Library, vol 120. Springer, Cham. https://doi.org/10.1007/978-3-319-51905-0_6

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  • DOI: https://doi.org/10.1007/978-3-319-51905-0_6

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