Abstract
The Norwegian Directorate for Children, Youth and Family Affairs (Bufdir) is the Norwegian governmental office for the welfare and protection of children and families. Its main objective was to provide services of high and accurate quality to children, young people, and families in need of assistance and support regardless of where in Norway they live. Based on the literature recommending routine outcome monitoring in psychotherapy, it was decided to implement the Outcome Rating Scale/Session Rating Scale (Duncan et al. 2003; Miller et al. 2003) as a feedback system to be used on a regular basis at all family therapy agencies in Norway. This endeavor has required a training program, ensuring teaching and supervision, and similar to all implementation experiences, we ran into challenges that we were not prepared for. Our experiences from this implementation will be presented and discussed in this chapter.
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- 1.
“FCS” refers to the total service and “mother organization,” while “FCS offices” refer to the single offices throughout Norway.
- 2.
KOR is the Norwegian acronym for SRS and ORS.
- 3.
Supervision is used here as a term for both supervision and consultation. According to KOR, we did supervision in order to teach/train/inspire in a new way of working. After a while, KOR would be a part of clinical consultation. Clinical consultation is obtained when the therapists bring the ORS and SRS graphs and messages together with their clinical cases to an external supervisor or to a discussion in the treatment team.
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Bie, M. (2017). The Norwegian Directorate for Children, Youth and Family Affairs’ Efforts to Implement Feedback in Routine Couple and Family Therapy. In: Tilden, T., Wampold, B. (eds) Routine Outcome Monitoring in Couple and Family Therapy. European Family Therapy Association Series. Springer, Cham. https://doi.org/10.1007/978-3-319-50675-3_6
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