Skip to main content
SpringerLink
Log in

Introduction to Patient Safety and Quality

  • Chapter
  • First Online:
Book cover Hospital Medicine

  • 716 Accesses

Abstract

Healthcare is complicated. It is people working in a complex environment often with limited resources. The environment is complex as it involves the patient, the people, the technology, the policies—the system factors and the latent factors—the place the work occurs and the workload. This chapter will highlight some basic tools and examples of everyday scenarios that face a hospitalist.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 79.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 99.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Kohn et al. To err is human: building a safer health system. 2000.

    Google Scholar 

  2. James J. J Patient Saf. 2013;9(3):122–8.

    Article  PubMed  Google Scholar 

  3. Institute of Medicine. To err is human: building a safer health system. Washington, DC: National Academy Press; 2000.

    Google Scholar 

  4. Reason J. Human error: models and management. BMJ. 2000;320(7237):768–70 PMCID: PMC1117770.

    Article  CAS  PubMed  PubMed Central  Google Scholar 

  5. https://www.cms.gov/Medicare/Provider-Enrollment-and-Certification/QAPI/downloads/FiveWhys.pdf

  6. http://www.educational-business-articles.com/5-whys.html

  7. Medical error: the second victim. BMJ 2000; 320 doi:http://dx.doi.org/10.1136/bmj.320.7237.726. Published 18 Mar 2000. Cite this as: BMJ; 2000;320:726.

  8. Denham C. TRUST: the 5 rights of the second victim. J Patient Saf. 2007;3(2):107–19.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. University of Maryland Medical Center, University of Maryland School of Medicine, 22 South Greene Street, N13W46, Baltimore, MD, 21201, USA

    Mangla S. Gulati

  2. Department of Medicine, Internal Medicine Residency, Division of General Internal Medicine, University of Maryland School of Medicine, 22 S. Greene St., N13W46, Baltimore, MD, 21201, USA

    Kathryn Novello Silva

Authors
  1. Mangla S. Gulati
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Kathryn Novello Silva
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Mangla S. Gulati .

Editor information

Editors and Affiliations

  1. Department of Medicine, University of Maryland Medical System, Baltimore, Maryland, USA

    Robert J. Habicht

  2. Department of Medicine, University of Maryland Medical System, Baltimore, Maryland, USA

    Mangla S. Gulati

Rights and permissions

Reprints and permissions

Copyright information

© 2017 Springer International Publishing AG

About this chapter

Cite this chapter

Gulati, M.S., Silva, K.N. (2017). Introduction to Patient Safety and Quality. In: Habicht, R., Gulati, M. (eds) Hospital Medicine. Springer, Cham. https://doi.org/10.1007/978-3-319-49092-2_14

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-49092-2_14

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-49090-8

  • Online ISBN: 978-3-319-49092-2

  • eBook Packages: MedicineMedicine (R0)

Publish with us

Policies and ethics

Search

Navigation