Abstract
Communication has both verbal (35 %) and non-verbal (65 %) elements. Non-verbal communications or cues are more readily believed than those of the spoken word. It is the case, for people in general, that “actions speak louder than words” [1]. However, the benefits of understanding both non-verbal and verbal cues are essential in understanding and communicating with your child and adolescent patients. Non-verbal communication is taught well in the dental undergraduate curriculum and so this chapter aims to include information which complements this knowledge.
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Gilchrist, F., Campbell, C. (2017). Communication and the Use of Language. In: Campbell, C. (eds) Dental Fear and Anxiety in Pediatric Patients. Springer, Cham. https://doi.org/10.1007/978-3-319-48729-8_8
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DOI: https://doi.org/10.1007/978-3-319-48729-8_8
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