Abstract
This chapter first briefly reviews agility from the perspective of its manufacturing origins. The review is extended to an agile supply chain perspective which highlights the need for flexibility and responsiveness. Here we recognise that the research on agile healthcare is limited; therefore we draw on two approaches that are promoting a flexible approach to healthcare. First, we examine the popularity of person-centred care (PCC) and the ability to put patients at the centre of their care. Second, we link this discussion around flexibility in the delivery of healthcare to the co-production agenda, which relates to value-based improvement. We analyse the application of agility within the context of other sectors.
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Williams, S.J. (2017). Delivering Agile and Person-centred Care. In: Improving Healthcare Operations. Palgrave Pivot, Cham. https://doi.org/10.1007/978-3-319-46913-3_4
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DOI: https://doi.org/10.1007/978-3-319-46913-3_4
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