SLA Management Framework to Avoid Violation in Cloud

  • Walayat HussainEmail author
  • Farookh Khadeer Hussain
  • Omar Khadeer Hussain
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9949)


Cloud computing is an emerging technology that have a broad scope to offers a wide range of services to revolutionize the existing IT infrastructure. This internet based technology offers a services like – on demand service, shared resources, multitenant architecture, scalability, portability, elasticity and giving an illusion of having an infinite resource by a consumer through virtualization. Because of the elastic nature of a cloud it is very critical of a service provider specially for a small/medium cloud provider to form a viable SLA with a consumer to avoid any service violation. SLA is a key agreement that need to be intelligently form and monitor, and if there is a chance of service violation then a provider should be informed to take necessary remedial action to avoid violation. In this paper we propose our viable SLA management framework that comprise of two time phases – pre-interaction time phase and post-interaction time phase. Our viable SLA framework help a service provider in making a decision of a consumer request, offer the amount of resources to consumer, predict QoS parameters, monitor run time QoS parameters and take an appropriate action to mitigate risks when there is a variation between a predicted and an agreed QoS parameters.


Cloud computing SLA management framework SLA monitoring Risk management in cloud 


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Copyright information

© Springer International Publishing AG 2016

Authors and Affiliations

  • Walayat Hussain
    • 1
    Email author
  • Farookh Khadeer Hussain
    • 1
  • Omar Khadeer Hussain
    • 2
  1. 1.Decision Support and e-Service Intelligence Lab, School of Software, Centre for Quantum Computation and Intelligent SystemsUniversity of Technology SydneySydneyAustralia
  2. 2.School of BusinessUniversity of New South WalesCanberraAustralia

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