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Solving Problems During an Enterprise System Adoption: Does Employees’ Age Matter?

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Information Systems: Development, Research, Applications, Education (SIGSAND/PLAIS 2016)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 264))

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Abstract

The current study aims at investigating the role of employees’ age in the perception of problems and related solutions during an enterprise system (ES) implementation. On the basis of empirical data gathered from Polish ES practitioners and following grounded theory approach, the taxonomies of problems and solutions to these problems have been developed. Next, an analysis into the differences of problem and solution perceptions depending on respondents age has been conducted. The age-based analysis illustrated the need for cooperation between the youngest and the oldest employees in order to work out effective solutions. The main findings suggest that older employees are able to accurately indicate general problems, while younger workers may work out detailed and effective solutions to these problems. The results also suggest that the middle-aged employees have the potential to be the driving force of the implementation project.

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Acknowledgments

This research has been financed by the funds granted to the Faculty of Management, Cracow University of Economics, Poland, within the subsidy for maintaining research potential.

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Authors and Affiliations

  1. Department of Demography, Cracow University of Economics, Kraków, Poland

    Ewa Soja

  2. Department of Computer Science, Cracow University of Economics, Kraków, Poland

    Piotr Soja & Grażyna Paliwoda-Pękosz

Authors
  1. Ewa Soja
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  2. Piotr Soja
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  3. Grażyna Paliwoda-Pękosz
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Corresponding author

Correspondence to Ewa Soja .

Editor information

Editors and Affiliations

  1. Department of Business Informatics, University of Gdansk Department of Business Informatics, Sopot, Poland

    Stanislaw Wrycza

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Soja, E., Soja, P., Paliwoda-Pękosz, G. (2016). Solving Problems During an Enterprise System Adoption: Does Employees’ Age Matter?. In: Wrycza, S. (eds) Information Systems: Development, Research, Applications, Education. SIGSAND/PLAIS 2016. Lecture Notes in Business Information Processing, vol 264. Springer, Cham. https://doi.org/10.1007/978-3-319-46642-2_9

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