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Intercultural Competence Assessment

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Intercultural Competence in Organizations

Part of the book series: Management for Professionals ((MANAGPROF))

Abstract

This chapter explains how practitioners use intercultural competence in their professions and how academics and trainers assess intercultural competence. The chapter begins with an explanation of the purpose, the design, and the implementation of intercultural competence assessment in different contexts. The chapter completes with the examples of intercultural competence assessment.

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Author information

Authors and Affiliations

  1. New York, USA

    Alex Matveev

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  1. Alex Matveev
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Further Reading

Further Reading

  • Arasaratnam, L. A. (2009). The development of a new instrument of intercultural communication competence. Journal of Intercultural Communication, 20, 2–21.

  • Bennett, M. J., & Hammer, M. R. (2006). The intercultural development inventory (IDI): Individual profile. Portland, OR: The Intercultural Communication Institute.

  • Bhawuk, D. P. S., & Sakuda, K. H. (2009). Intercultural sensitivity for global managers. In M. A. Moodian (Ed.), Contemporary leadership and intercultural competence: Exploring cross-cultural dynamics within organizations (pp. 255–267). Thousand Oaks, CA: Sage.

  • Brinkmann, U. (2011). Connecting intercultural learning with personal development: Insights from the Intercultural Readiness Check. Retrieved March 30, 2012, from http://www.wu.ac.at/iaccm/files/iaccm09/pa/brinkmann.pdf

  • Hammer, M. R., Bennett, M. J., & Wiseman, R. (2003). Measuring intercultural sensitivity: The intercultural development inventory. International Journal of Intercultural Relations, 27(4), 421–443.

  • Kelly, C., & Meyers, J. (2011). Cross-cultural adaptability inventory. Retrieved August 30, 2011, from http://ccaiassess.com/CCAI_Tools.html

  • Matveev, A. V., & Merz, M. Y. (2014). Intercultural competence assessment: A systematic review. In L. Jackson, D. Meiring, F. van der Vijver, & E. Idemudia (Eds.), Towards sustainable development through nurturing (or appreciating) Diversity (2012 IACCP International Conference Proceedings). Stellenbosch, South Africa: International Association of Cross Cultural Psychology.

  • Matveev, A. V., & Nelson, P. E. (2004). Cross cultural communication competence and multicultural team performance: Perceptions of American and Russian Managers. International Journal of Cross Cultural Management, 4(2), 253–270.

  • Trompenaars, F., & Woolliams, P. (2009). Getting the measure of intercultural leadership. In M. A. Moodian (Ed.), Contemporary leadership and intercultural competence: Exploring cross-cultural dynamics within organizations (pp. 161–174). Thousand Oaks, CA: Sage.

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Matveev, A. (2017). Intercultural Competence Assessment. In: Intercultural Competence in Organizations. Management for Professionals. Springer, Cham. https://doi.org/10.1007/978-3-319-45701-7_5

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