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Describing Intercultural Competence

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Intercultural Competence in Organizations

Part of the book series: Management for Professionals ((MANAGPROF))

Abstract

This chapter introduces the focus of the book—intercultural competence in organizations. The chapter provides most recent and established definitions of intercultural competence, explains its relevance to contemporary organizations, and highlights its perceptual nature. Further, the chapter describes a common framework for intercultural competence analysis and research, introduces how intercultural competence is viewed in the context of multicultural teams, and outlines the basis for researching and practicing intercultural competence.

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Further Reading

Further Reading

  • Arasaratnam, L. A., & Doerfel, M. L. (2005). Intercultural communication competence: Identifying key components from multicultural perspectives. International Journal of Intercultural Relations, 29(2), 137–163.

  • Bennett, M. J. (2004). Becoming interculturally competent. In J. Wurzel (Ed.), Toward multiculturalism: A reader in multicultural education (2nd ed., pp. 62–77). Newton, MA: Intercultural Resource Corporation.

  • Deardorff, D. K., & Hunter, W. (2006). Educating global-ready graduates. International Educator, 15(3), 72–83.

  • Dowling, P. J., & Welch, D. E. (2005). International human resource management: Managing people in a multinational context (5th ed.). London: Thomson Learning.

  • Gibson, D., & Zhong, M. (2005). Intercultural communication competence in the healthcare context. International Journal of Intercultural Relations, 29, 621–634.

  • Hammer, M. R., Bennett, M. J., & Wiseman, R. (2003). Measuring intercultural sensitivity: The intercultural development inventory. International Journal of Intercultural Relations, 27(4), 421–443.

  • Lustig, M. W. (2005). Toward a well-functioning intercultural nation. Western Journal of Communication, 69, 377–379.

  • Matveev, A. V., & Nelson, P. E. (2004). Cross cultural communication competence and multicultural team performance: Perceptions of American and Russian Managers. International Journal of Cross Cultural Management, 4(2), 253–270.

  • Neuliep, J. W. (2011). Intercultural communication: A contextual approach (5th ed.). Thousand Oaks, CA: Sage.

  • Palthe, J. (2009). Global human resource management. In M. A. Moodian (Ed.), Contemporary leadership and intercultural competence: Exploring the cross-cultural dynamics within organizations (pp. 175–189).

  • Pearson, J. C., & Nelson, P. E. (2000). An introduction to human communication: Understanding and sharing (8th ed.). New York: McGraw-Hill.

  • Robins, S. P., & Judge, T. A. (2014). Organizational behavior (2nd ed.). Upper Saddle River, NJ: Prentice Hall.

  • Spitzberg, B. H., & Changnon, G. (2009). Conceptualizing intercultural competence. In D. K. Deardorff (Ed.), The SAGE handbook of intercultural competence (pp. 2–52). Thousand Oaks, CA: Sage Publications.

  • Thomas, D. C. (2008). Cross-cultural management: Essential concepts (2nd ed.). Beverly Hills, CA: Sage.

  • Trompenaars, F., & Woolliams, P. (2009). Getting the measure of intercultural leadership. In M. A. Moodian (Ed.), Contemporary leadership and intercultural competence: Exploring cross-cultural dynamics within organizations (pp. 161–174). Thousand Oaks, CA: Sage.

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Matveev, A. (2017). Describing Intercultural Competence. In: Intercultural Competence in Organizations. Management for Professionals. Springer, Cham. https://doi.org/10.1007/978-3-319-45701-7_1

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