Norm of Reciprocity – Antecedent of Trustworthiness in Social Media

  • Shweta AggarwalEmail author
  • Sumita Rai
  • M. P. Jaiswal
  • Henrik Sorensen
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9844)


Social media is an important platform to seek advice from its members. It is important to consider members of social media as trustworthy before one may seek advice. Reciprocity is a defining feature of social media. Trust propensity of a trustor is considered an important antecedent of trustworthiness and is cited more than 10,000 times. However, it is not clear how norm of reciprocity affects trustworthiness. This study asserts that Norm of reciprocity may be a more important antecedent of trustworthiness than trust propensity Partial least squares-structured equation modelling was used to model constructs. This study extends the Mayer’s model of trustworthiness. It has important implications for computer scientists and organization consultants working in area of trust in social media.


Determinants Norm of reciprocity Social media Trustworthiness Trust propensity 


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Copyright information

© IFIP International Federation for Information Processing 2016

Authors and Affiliations

  • Shweta Aggarwal
    • 1
    Email author
  • Sumita Rai
    • 1
  • M. P. Jaiswal
    • 1
  • Henrik Sorensen
    • 2
  1. 1.Management Development InstituteGurgaonIndia
  2. 2.Aarhus UniversityAarhusDenmark

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