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Process Improving by Playing: Implementing Best Practices through Business Games

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Systems, Software and Services Process Improvement (EuroSPI 2016)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 633))

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Abstract

This paper demonstrates the use of business games in process improvement. Research method for selecting games and their tailoring to support the activities proposed by process reference models is described. In this research two major process categories for software development companies are considered: project management and software implementation. This article focuses on project management process category (the ISO 21500 international standard for project management is taken as a reference) while software implementation is left for future research. Concrete application of one business game to the activities suggested by ISO 21500 is presented in the paper, thus showing the project management process improvement possibilities with business games.

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Acknowledgments

This work has been partially supported by the Spanish Ministry of Science and Technology with ERDF funds under grants TIN2016-76956-C3-3-R and TIN2013-46928-C3-2-R.

Author information

Authors and Affiliations

  1. Department of Mathematics and Computer Science, University of the Balearic Islands, Cra. de Valldemossa, km 7.5, 07122, Palma de Mallorca, Spain

    Antoni-Lluís Mesquida, Milos Jovanovic & Antònia Mas

  2. Faculty of Technical Sciences, University of Novi Sad, Trg Dositeja Obradovica 6, 21000, Novi Sad, Serbia

    Milos Jovanovic

Authors
  1. Antoni-Lluís Mesquida
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  2. Milos Jovanovic
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  3. Antònia Mas
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Corresponding author

Correspondence to Antoni-Lluís Mesquida .

Editor information

Editors and Affiliations

  1. Graz University of Technology, Graz, Austria

    Christian Kreiner

  2. Dublin City University, Dublin 9, Ireland

    Rory V. O'Connor

  3. Volkswagen AG, Wolfsburg, Germany

    Alexander Poth

  4. I.S.C.N. GesmbH, Graz, Austria

    Richard Messnarz

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Mesquida, AL., Jovanovic, M., Mas, A. (2016). Process Improving by Playing: Implementing Best Practices through Business Games. In: Kreiner, C., O'Connor, R., Poth, A., Messnarz, R. (eds) Systems, Software and Services Process Improvement. EuroSPI 2016. Communications in Computer and Information Science, vol 633. Springer, Cham. https://doi.org/10.1007/978-3-319-44817-6_18

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  • DOI: https://doi.org/10.1007/978-3-319-44817-6_18

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-44816-9

  • Online ISBN: 978-3-319-44817-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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