Skip to main content

Failure to Rescue and Failure to Perceive Patients in Crisis

  • Chapter
  • First Online:
Book cover Surgical Patient Care

Abstract

“Failure to rescue” of hospitalized patients with deteriorating physiology on general wards is caused by a complex array of organizational, technical, and cultural failures including a lack of standardized team and individual response patterns and actions. Hospitals have introduced Rapid Response Systems, which is an increasingly standardized evaluation and escalation treatment paradigm for patients with physiological derangements. In contrast, the efferent limb clinical response is much more variable and ranges from the patient’s primary care team, to lone nurse practitioners, to dedicated Rapid Response Teams with intensive care, medical, nursing, and allied care providers. Failure to rescue resolution requires understanding of the physiology of deteriorating patients as well as the sociology of hospitals and the psychology of individuals. Serious social science, confirmed by statistical analysis and experiment indicates that vital signs will pinpoint the majority of patients at risk and needs to be supplemented by regular and recurring assessments of physiological reserve. RRS are a means to drive safer care across organizations. In order to thrive they require a change in the underlying safety culture with an acceptance that the individual clinician is always fallible and requires redundancy for safety critical steps.

“Failure isn’t fatal, but failure to change might be.”

—John Wooden

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 139.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 179.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 249.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Kohn LT, Corrigan JM, Molla S. To err is human. Medicine. 2000. 312 p. Available from: http://www.journals.cambridge.org/abstract_S095026880100509X.

  2. Silber JH, Williams SV, Krakauer H, Schwartz JS. Hospital and patient characteristics associated with death after surgery. A study of adverse occurrence and failure to rescue. Med Care. 1992;30(7):615–29.

    Google Scholar 

  3. Haynes AB, Weiser TG, Berry WR, Lipsitz SR, Breizat A-HS, Dellinger EP, et al. A surgical safety checklist to reduce morbidity and mortality in a global population. N Engl J Med. 2009;360(5):491–9.

    Article  CAS  PubMed  Google Scholar 

  4. Barach P, Cosman P. Teams, team training, and the role of simulation. In: Barach P, Jacobs J, Laussen P, Lipshultz S, editors. Outcomes analysis, quality improvement, and patient safety for pediatric and congenital cardiac disease. New York: Springer; 2014. ISBN 978-1-4471-4618-6.

    Google Scholar 

  5. Barach P. The end of the beginning. Journal of Legal Medicine 2003;24:7–27.

    Google Scholar 

  6. Cassin BR, Barach PR. Making sense of root cause analysis investigations of surgery-related adverse events. Surg Clin North Am. 2012;92(1):101–15.

    Google Scholar 

  7. Small SD, Barach P. Statewide survey of Massachusetts physician attitudes towards policy and workplace issues of patient safety. Am Soc Anesthesiol. 2000;93:A-1188.

    Google Scholar 

  8. Ghaferi AA, Birkmeyer JD, Dimick JB. Complications, failure to rescue, and mortality with major inpatient surgery in medicare patients. Ann Surg. 2009;250(6):1029–34.

    Article  PubMed  Google Scholar 

  9. Health Foundation. Evidence scan: levels of harm. London: The Health Foundation; 2011.

    Google Scholar 

  10. Baker GR, Norton PG, Flintoft V, Blais R, Brown A, Cox J, et al. The Canadian adverse events study: the incidence of adverse events among hospital patients in Canada. Can Med Assoc J. 2004;25:1678–86.

    Article  Google Scholar 

  11. Davis P, Lay-Yee R, Briant R, Ali W, Scott A, Schug S. Adverse events in New Zealand public hospitals I: occurrence and impact. N Z Med J. 2002;115(1167):U271.

    PubMed  Google Scholar 

  12. Davis P, Lay-Yee R, Briant R, Ali W, Scott A, Schug S. Adverse events in New Zealand public hospitals II: preventability and clinical context. N Z Med J. 2003;116(1183):1–11.

    Google Scholar 

  13. Zegers M, de Bruijne MC, Wagner C, Hoonhout LHF, Waaijman R, Smits M, et al. Adverse events and potentially preventable deaths in Dutch hospitals: results of a retrospective patient record review study. Qual Saf Health Care. 2009;18(4):297–302.

    Article  CAS  PubMed  Google Scholar 

  14. Hogan H, Healey F, Neale G, Thomson R, Vincent C, Black N. Preventable deaths due to problems in care in English acute hospitals: a retrospective case record review study. BMJ Qual Saf. 2012;21:737–45.

    Article  PubMed  PubMed Central  Google Scholar 

  15. Edmondson A. Psychological safety and learning behavior in work teams. Adm Sci Q. 1999;44(2):350.

    Google Scholar 

  16. Assareh H, Ou L, Chen J, Hillman K, Flabouris A, Hollis SJ. Geographic variation of failure-to-rescue in public acute hospitals in New South Wales, Australia. PLoS One. 2014;9(10):e109807.

    Google Scholar 

  17. Ou L, Chen J, Assareh H, Hollis SJ, Hillman K, Flabouris A. Trends and variations in the rates of hospital complications, failure-to-rescue and 30-day mortality in surgical patients in New South Wales, Australia, 2002–2009. PLoS One. 2014;9(5):e96164.

    Google Scholar 

  18. Trinh QD, Bianchi M, Hansen J, Tian Z, Abdollah F, et al. In-hospital mortality and failure to rescue after cytoreductive nephrectomy. Eur Urol. 2013;63:1107–14.

    Article  PubMed  Google Scholar 

  19. Gopaldas RR, Bhamidipati CM, Dao TKMJ. Impact of surgeon demographics and technique on outcomes after esophageal resections: a nationwide study. Ann Thorac Surg. 2013;95:1064–9.

    Article  PubMed  Google Scholar 

  20. Wright JD, Herzog TJ, Siddiq Z, Arend R, Neugut AI, et al. Failure to rescue as a source of variation in hospital mortality for ovarian cancer. J Clin Oncol. 2012;30:3976–82.

    Article  PubMed  Google Scholar 

  21. Mohr JJ, Barach P, Cravero JP, Blike GT, Godfrey MM, Batalden PB, et al. Microsystems in health care: Part 6. Designing patient safety into the microsystem. Jt Comm J Qual Saf. 2003;29(8):401–8.

    Google Scholar 

  22. Quinn JB. Intelligent enterprise: a knowledge and service based paradigm for industry. Intelligent enterprise a knowledge and service based paradigm for industry. New York: Free Press; 1992. 473 pp.

    Google Scholar 

  23. Barach P, Johnson J. Team Based Learning in Microsystems-An Organizational Framework for Success. Technology, Instruction, Cognition and Learning, 2006;3:307–321.

    Google Scholar 

  24. Batalden PB, Nelson EC, Edwards WH, Godfrey MM, Mohr JJ. Microsystems in health care: Part 9. Developing small clinical units to attain peak performance. Jt Comm J Qual Saf. 2003;29(11):575–85.

    Google Scholar 

  25. Hesselink G, Vernooij-Dassen M, Barach P, Pijnenborg L, Gademan P, Johnson JK, Schoonhoven., Wollersheim H. Organizational culture: an important context for addressing and improving hospital to community patient discharge. Medical Care, 2012; doi:10.1097/MLR.0b013e31827632ec.

    Google Scholar 

  26. Reis M, Scott S, Rempel GR. Including parents in the evaluation of clinical microsystems in the neonatal intensive care unit. Adv Neonatal Care. 2009;9(4):174–9.

    Article  PubMed  Google Scholar 

  27. Batalden M, Batalden P, Margolis P, Seid M, Armstrong G, Opipari-Arrigan L, et al. Coproduction of healthcare service. BMJ Qual Saf. 2015. pii:bmjqs-2015-004315.

    Google Scholar 

  28. Hanson C, Barach P. Improving cardiac care quality and safety through partnerships with patients and their families. Progress in Pediatric Cardiology 2012;33:73–79.

    Google Scholar 

  29. Lee A, Bishop G, Hillman KM, Daffurn K. The Medical Emergency Team. Anaesth Intensive Care. 1995;23(2):183–6.

    CAS  PubMed  Google Scholar 

  30. Devita MA, Bellomo R, Hillman K, Kellum J, Rotondi A, Teres D, et al. Findings of the first consensus conference on medical emergency teams. Crit Care Med. 2006;34(9):2463–78.

    Article  PubMed  Google Scholar 

  31. DoH. Comprehensive critical care: a review of adult critical care services. London: DoH; 2000.

    Google Scholar 

  32. Lilford R, Chilton PJ, Hemming K, Brown C, Girling A, Barach P. Evaluating policy and service interventions: framework to guide selection and interpretation of study end points. BMJ 2010;341:c4413.

    Google Scholar 

  33. Subbe C. The MERIT of saving 100,000 American lives. Care Crit Ill [Internet]. 2006;22(6):138–9. Available from: http://www.embase.com/search/results?subaction=viewrecord&from=export&id=L44941772\nhttp://sfx.bibl.ulaval.ca:9003/sfx_local?sid=EMBASE&issn=02660970&id=doi:&atitle=The+MERIT+of+saving+100,000+American+lives&stitle=Care+Crit.+Ill&title=Care+of+the+Critically+Ill&volume=22&issue=6&spage=138&epage=139&aulast=Subbe&aufirst=Chris&auinit=C.&aufull=Subbe+C.&coden=CCILE&isbn=&pages=138-139&date=2006&auinit1=C&auinitm=.

    Google Scholar 

  34. Wachter R, Pronovost P. The 100,000 lives campaign: a scientific and policy review. Jt Comm J Qual Patient Saf. 2006;32(11):621–7.

    Article  PubMed  Google Scholar 

  35. Benning A, Ghaleb M, Suokas A, Dixon-Woods M, Dawson J, Barber N, et al. Large scale organisational intervention to improve patient safety in four UK hospitals: mixed method evaluation. Br Med J. 2011;342:d195.

    Article  Google Scholar 

  36. Benning A, Dixon-Woods M, Nwulu U, Ghaleb M, Dawson J, Barber N, et al. Multiple component patient safety intervention in English hospitals: controlled evaluation of second phase. Br Med J. 2011;342:d199.

    Article  Google Scholar 

  37. Hutchings A, Durand MA, Grieve R, Harrison D, Rowan K, Green J, et al. Evaluation of modernisation of adult critical care services in England: time series and cost effectiveness analysis. Br Med J. 2009;339:b4353.

    Article  Google Scholar 

  38. Hillman K, Chen J, Cretikos M, Bellomo R, Brown D, Doig G, et al. Introduction of the medical emergency team (MET) system: a cluster-randomised controlled trial. Lancet. 2005;365(9477):2091–7.

    Google Scholar 

  39. Schraagen JM, Schouten T, Smit M, Haas F, van der Beek D, van de Ven J, et al. A prospective study of paediatric cardiac surgical microsystems: assessing the relationships between non-routine events, teamwork and patient outcomes. BMJ Qual Saf. 2011;20(7):599–603.

    Article  PubMed  Google Scholar 

  40. Subbe CP, Welch JR. Failure to rescue: using rapid response systems to improve care of the deteriorating patient in hospital. Clin Risk. 2013;19(1):6–11.

    Google Scholar 

  41. Amalberti R, Auroy Y, Berwick D, Barach P. Five system barriers to achieving ultra safe health care. Ann Int Med. 2005;142:756–64.

    Article  PubMed  Google Scholar 

  42. Schein RMH, Hazday N, Pena M, Ruben BH, Sprung CL. Clinical antecedents to in-hospital cardiopulmonary arrest. Chest. 1990;98:1388–92.

    Article  CAS  PubMed  Google Scholar 

  43. Sax FL, Charlson ME. Medical patients at high risk for catastrophic deterioration. Crit Care Med. 1987;15:510–5.

    Google Scholar 

  44. Silke B, Kellett J, Rooney T, Bennett K, O’Riordan D. An improved medical admissions risk system using multivariable fractional polynomial logistic regression modelling. QJM. 2010;103(1):23–32.

    Google Scholar 

  45. Kause J, Smith G, Prytherch D, Parr M. A comparison of antecedents to cardiac arrests, deaths and emergency intensive care admissions in Australia and New Zealand, and the United Kingdom—the ACADEMIA study for the Intensive Care Society (UK) & Australian and New Zealand Intensive. Resuscitation. 2004;62:275–82.

    Article  PubMed  Google Scholar 

  46. Cretikos MA, Bellomo R, Hillman K, Chen J, Finfer S, Flabouris A. Respiratory rate: the neglected vital sign. Med J Aust. 2008;188(11):657–9.

    PubMed  Google Scholar 

  47. Jones M. NEWSDIG: the national early warning score development and implementation group. Clin Med J R Coll Phys Lond. 2012;12:501–3.

    Google Scholar 

  48. Ludikhuize J, Borgert M, Binnekade J, Subbe C, Dongelmans D, Goossens A. Standardized measurement of the Modified Early Warning Score results in enhanced implementation of a Rapid Response System: a quasi-experimental study. Resuscitation. 2014;85:676–82.

    Article  PubMed  Google Scholar 

  49. Jones D, Mitchell I, Hillman K, Story D. Defining clinical deterioration. Resuscitation. 2013;84(8):1029–34.

    Google Scholar 

  50. Subbe CP, Kruger M, Rutherford P, Gemmel L. Validation of a modified Early Warning Score in medical admissions. QJM. 2001;94(10):521–6.

    Article  CAS  PubMed  Google Scholar 

  51. Douw G, Schoonhoven L, Holwerda T, Huisman-de Waal G, van Zanten ARH, van Achterberg T, van der HJ. Nurses’ worry or concern and early recognition of deteriorating patients on general wards in acute care hospitals: a systematic review. Crit Care. 2015;19:230.

    Google Scholar 

  52. King AT, Pockney PG, Clancy MJ, Moore BA, Bailey IS. An Early Warning System reliably identifies high-risk surgical ward patients early in their clinical deterioration. Br J Anaesth. 2003;90:557P.

    Google Scholar 

  53. Tarassenko L, Clifton DA, Pinsky MR, Hravnak MT, Woods JR, Watkinson PJ. Centile-based early warning scores derived from statistical distributions of vital signs. Resuscitation. 2011;82(8):1013–8.

    Article  PubMed  Google Scholar 

  54. Tarassenko L, Hann A, Young D. Integrated monitoring and analysis for early warning of patient deterioration. Br J Anaesth. 2006;97(1):64–8.

    Google Scholar 

  55. Clifton DA, Clifton L, Sandu D-M, Smith GB, Tarassenko L, Vollam SA, et al. “Errors” and omissions in paper-based early warning scores: the association with changes in vital signs—a database analysis. BMJ Open. 2015;5(7):e007376.

    Google Scholar 

  56. Senge PM. The fifth discipline: the art and practices of the learning organization. New York: Currency/Doubleday; 2006.

    Google Scholar 

  57. Vaughan D. The dark side of organizations: mistake, misconduct, and disaster. Annu Rev Sociol. 1999;25(1):271–305.

    Article  Google Scholar 

  58. Churpek MM, Yuen TC, Winslow C, Hall J, Edelson DP. Differences in vital signs between elderly and nonelderly patients prior to ward cardiac arrest. Crit Care Med. 2015;43(4):816–22.

    Article  PubMed  PubMed Central  Google Scholar 

  59. Rockwood K, Song X, MacKnight C, Bergman H, Hogan DB, McDowell I, et al. A global clinical measure of fitness and frailty in elderly people. Can Med Assoc J. 2005;173(5):489–95.

    Article  Google Scholar 

  60. Yiu CJ, Khan SU, Subbe CP, Tofeec K, Madge RA. Into the night: factors affecting response to abnormal Early Warning Scores out-of-hours and implications for service improvement. Acute Med. 2014;13(2):56–60.

    CAS  PubMed  Google Scholar 

  61. National Patient Safety Agency. Safer care for the acutely ill patient: learning from serious incidents. In: The fifth report from the Patient Safety Observatory. 2007. pp. 1–48. Available from: http://www.npsa.nhs.uk/EasySiteWeb/GatewayLink.aspx?alId=6241.

  62. Salas E, Baker D, King H, Battles J, Barach P. On teams, organizations and safety. Jt Comm J Qual Saf. 2006;32:109–12.

    Google Scholar 

  63. Pronovost P, Needham D, Berenholtz S, Sinopoli D, Chu H, Cosgrove S, et al. An intervention to decrease catheter-related bloodstream infections in the ICU. N Engl J Med. 2006;355(26):2725–32.

    Article  CAS  PubMed  Google Scholar 

  64. Winters BD, Weaver SJ, Pfoh ER, Yang T, Pham JC, Dy SM. Rapid-response systems as a patient safety strategy: a systematic review. Ann Intern Med. 2013;158:417–25.

    Article  PubMed  PubMed Central  Google Scholar 

  65. Jones D, Duke G, Green J, Briedis J, Bellomo R, Casamento A, et al. Medical emergency team syndromes and an approach to their management. Crit Care. 2006;10(1):R30.

    Article  PubMed  PubMed Central  Google Scholar 

  66. Kaukonen K-M, Bailey M, Pilcher D, Cooper DJ, Bellomo R. Systemic inflammatory response syndrome criteria in defining severe sepsis. N Engl J Med. 2015;372(17):1629–38.

    Google Scholar 

  67. Gatewood MOK, Wemple M, Greco S, Kritek PA, Durvasula R. A quality improvement project to improve early sepsis care in the emergency department. BMJ Qual Saf. 2015;24(12):787–95.

    Google Scholar 

  68. Daniels R, Nutbeam T, McNamara G, Galvin C. The sepsis six and the severe sepsis resuscitation bundle: a prospective observational cohort study. Emerg Med J. 2011;28(6):507–12.

    Article  PubMed  Google Scholar 

  69. van Daalen FV, Prins JM, Opmeer BC, Boermeester MA, Visser CE, van Hest RM, et al. A cluster randomized trial for the implementation of an antibiotic checklist based on validated quality indicators: the AB-checklist. BMC Infect Dis. 2015;15(1):134.

    Google Scholar 

  70. Bosk CL, Dixon-Woods M, Goeschel CA, Pronovost PJ. Reality check for checklists. Lancet. 2009;374:444–5.

    Article  PubMed  Google Scholar 

  71. Urbach DR, Govindarajan A, Saskin R. Introduction of surgical safety checklists in Ontario, Canada. N Engl J Med. 2014;370(11):1029–38.

    Article  CAS  PubMed  Google Scholar 

  72. de Vries EN, Prins HA, Crolla RMPH, den Outer AJ, van Andel G, van Helden SH, et al. Effect of a comprehensive surgical safety system on patient outcomes. N Engl J Med. 2010;363(20):1928–37.

    Article  PubMed  Google Scholar 

  73. Ziewacz JE, Arriaga AF, Bader AM, Berry WR, Edmondson L, Wong JM, et al. Crisis checklists for the operating room: development and pilot testing. J Am Coll Surg. 2011;213(2):212–17.

    Article  PubMed  Google Scholar 

  74. Arriaga AF, Bader AM, Wong JM, Lipsitz SR, Berry WR, Ziewacz JE, et al. Simulation-based trial of surgical-crisis checklists. N Engl J Med. 2013;368(3):246–53.

    Google Scholar 

  75. Subbe CP, Williams E, Fligelstone L, Gemmell L. Does earlier detection of critically ill patients on surgical wards lead to better outcomes? Ann R Coll Surg Engl. 2005;87(4):226–32.

    Article  CAS  PubMed  PubMed Central  Google Scholar 

  76. Stenhouse C, Coates S, Tivey M, Allsop PPT. Prospective evaluation of a Modified Early Warning Score to aid earlier detection of patients developing critical illness on a general surgical ward. Br J Anaesth. 2000;84:663P.

    Article  Google Scholar 

  77. Pittard AJ. Out of our reach? Assessing the impact of introducing a critical care outreach service. Anaesthesia. 2003;58:874–910.

    Article  Google Scholar 

  78. Bellomo R, Goldsmith D, Uchino S, Buckmaster J, Hart G, Opdam H, et al. Prospective controlled trial of effect of medical emergency team on postoperative morbidity and mortality rates. Crit Care Med. 2004;32:916–21.

    Article  PubMed  Google Scholar 

  79. Bellomo R, Ackerman M, Bailey M, Beale R, Clancy G, Danesh V, et al. A controlled trial of electronic automated advisory vital signs monitoring in general hospital wards. Crit Care Med. 2012;40(8):2349–61.

    Article  PubMed  Google Scholar 

  80. Schmidt PE, Meredith P, Prytherch DR, Watson D, Watson V, Killen RM, et al. Impact of introducing an electronic physiological surveillance system on hospital mortality. BMJ Qual Saf. 2015;24:10–20.

    Article  PubMed  Google Scholar 

  81. Jones S, Mullally M, Ingleby S, Buist M, Bailey M, Eddleston JM. Bedside electronic capture of clinical observations and automated clinical alerts to improve compliance with an Early Warning Score protocol. Crit Care Resusc. 2011;13(2):83–8.

    PubMed  Google Scholar 

  82. Reiling J. Safe design of healthcare facilities. Qual Saf Health Care. 2006;15 Suppl 1:i34–40.

    Article  PubMed  PubMed Central  Google Scholar 

  83. Rostenberg B, Barach P. Design of Cardiovascular Operating Rooms for Tomorrow’s Technology and Clinical Practice, Part 1, Progress in Pediatric Cardiology 2011 ;32:121–128.

    Google Scholar 

  84. Sanchez J, Barach P. High Reliability Organizations and Surgical Microsystems: Re-engineering Surgical Care. Surgical Clinics of North America, 02/2012; 92(1):1–14. DOI: 10.1016/j.suc.2011.12.005.

    Google Scholar 

  85. Churpek MM, Yuen TC, Winslow C, Robicsek AA, Meltzer DO, Gibbons RD, et al. Multicenter development and validation of a risk stratification tool for ward patients. Am J Respir Crit Care Med. 2014;190:649–55.

    Article  PubMed  PubMed Central  Google Scholar 

  86. Boumendil A, Angus DC, Guitonneau A-L, Menn A-M, Ginsburg C, Takun K, et al. Variability of intensive care admission decisions for the very elderly. PLoS One. 2012;7(4):e34387.

    Google Scholar 

  87. Wunsch H, Angus DC, Harrison DA, Collange O, Fowler R, Hoste EAJ, et al. Variation in critical care services across North America and Western Europe. Crit Care Med. 2008;36(10):2787–93, e1–9.

    Google Scholar 

  88. Oglesby KJ, Durham L, Welch J, Subbe CP. “Score to Door Time”, a benchmarking tool for rapid response systems: a pilot multi-centre service evaluation. Crit Care. 2011;27:R180.

    Article  Google Scholar 

  89. Morris A, Owen HM, Jones K, Hartin J, Welch J, Subbe CP. Objective patient-related outcomes of rapid-response systems – a pilot study to demonstrate feasibility in two hospitals. Crit Care Resusc. 2013;15(1):33–8.

    PubMed  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Christian Peter Subbe DM, MRCP .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2017 Springer International Publishing Switzerland

About this chapter

Cite this chapter

Subbe, C.P., Barach, P. (2017). Failure to Rescue and Failure to Perceive Patients in Crisis. In: Sanchez, J., Barach, P., Johnson, J., Jacobs, J. (eds) Surgical Patient Care. Springer, Cham. https://doi.org/10.1007/978-3-319-44010-1_37

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-44010-1_37

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-44008-8

  • Online ISBN: 978-3-319-44010-1

  • eBook Packages: MedicineMedicine (R0)

Publish with us

Policies and ethics