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International Conference on Business Process Management

BPM 2016: Business Process Management Workshops pp 96–107Cite as

Towards Process Improvement for Case Management

An Outline Based on Viable System Model and an Example of Organizing Scientific Events

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 256))

Abstract

There are a number of methods for business process improvement that are used in practice and investigated in theory, such as Lean or Six Sigma. Most of these methods are activity based and they are aimed at optimizing the activities flow, and/or the usage of resources in the process. These methods suit well the workflow-based processes and thinking, but they are not easily adaptable to Case/Adaptive Case Management (CM/ACM) processes, the goal of improvement for which is improving the overall result from the knowledge workers cooperative work. Another distinctive feature of CM/ACM is that the process is guided not through which flow of activities to use in certain situations, but through a set of templates to use in these situations. This paper outlines a possible method of improving CM/ACM processes based on the Viable System Model (VSM). Though the usage of VSM for process improvement has been reported in the literature, it was not specifically applied to CM/ACM processes. The outline is based on the analysis of the process of organizing a series of scientific events, such as the AdaptiveCM workshop.

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References

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Acknowledgements

The author is grateful to the reviewers and AdaptiveCM 2015 participants whose comments helped to improve the final version of this paper.

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Authors and Affiliations

  1. Department of Computer and Systems Sciences (DSV), Stockholm University, Stockholm, Sweden

    Ilia Bider

Authors
  1. Ilia Bider
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Correspondence to Ilia Bider .

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Editors and Affiliations

  1. Institute of Databases and Information Systems, University of Ulm, Ulm, Germany

    Manfred Reichert

  2. Department of Computer Science, Vrije Universiteit Amsterdam, Amsterdam, The Netherlands

    Hajo A. Reijers

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© 2016 Springer International Publishing Switzerland

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Bider, I. (2016). Towards Process Improvement for Case Management. In: Reichert, M., Reijers, H. (eds) Business Process Management Workshops. BPM 2016. Lecture Notes in Business Information Processing, vol 256. Springer, Cham. https://doi.org/10.1007/978-3-319-42887-1_9

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  • DOI: https://doi.org/10.1007/978-3-319-42887-1_9

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-42886-4

  • Online ISBN: 978-3-319-42887-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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