Abstract
While executing business processes, regularly decisions need to be made such as which activities to execute next or what kind of resource to assign to a task. Such a decision-making process is often case-dependent and carried out under uncertainty, yet requiring compliance with organization’s service level agreements. In this paper, we address these challenges by presenting an approach for dynamic decision-making. It is able to automatically propose case-dependent decisions during process execution. Finally, we evaluate it with a use case that highlights the improvements of process executions based on our dynamic decision-making approach.
The research leading to these results has received funding from the European Union’s Seventh Framework Programme (FP7/2007-2013) under grant agreement 318275 (GET Service).
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Batoulis, K., Baumgraß, A., Herzberg, N., Weske, M. (2016). Enabling Dynamic Decision Making in Business Processes with DMN. In: Reichert, M., Reijers, H. (eds) Business Process Management Workshops. BPM 2016. Lecture Notes in Business Information Processing, vol 256. Springer, Cham. https://doi.org/10.1007/978-3-319-42887-1_34
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DOI: https://doi.org/10.1007/978-3-319-42887-1_34
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