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What Makes a System Smart? Wise?

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Advances in The Human Side of Service Engineering

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 494))

Abstract

The human-side of service engineering community has an opportunity to participate in an emerging trend to connect sociotechnical system research and engineering with the DIKIW (data-information-knowledge-intelligence-wisdom) hierarchy. The digital economy is grounded in big data and information systems. The knowledge economy is being redefined in the cognitive era by artificial intelligence, machine learning, and natural language processing capabilities, and as a result our systems are getting more intelligent or smarter. However, beyond smarter, what are wiser systems? Can these terms be made more rigorous and operational? The goal of this paper is to provide a jumping off point for the AHFE HSSE community on this topic, and to explore the concept of smart versus wise from three related socio-technical systems perspectives: polycentric systems, viable systems, and service systems.

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Author information

Authors and Affiliations

  1. IBM Almaden Research Center, San José, CA, 95120, USA

    Jim Spohrer

  2. Partheope University of Naples, 80133, Naples, NA, Italy

    Clara Bassano

  3. University of Salerno, 84084, Fisciano, SA, Italy

    Paolo Piciocchi

  4. School of Knowledge Science, Japan Advanced Institute of Science and Technology, Nomi, Japan

    Md. Abul Kalam Siddike

Authors
  1. Jim Spohrer
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  2. Clara Bassano
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  3. Paolo Piciocchi
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  4. Md. Abul Kalam Siddike
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Corresponding author

Correspondence to Jim Spohrer .

Editor information

Editors and Affiliations

  1. University of Central Florida , Orlando, Florida, USA

    Tareq Z. Ahram

  2. University of Central Florida , Orlando, USA

    Waldemar Karwowski

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Spohrer, J., Bassano, C., Piciocchi, P., Siddike, M.A.K. (2017). What Makes a System Smart? Wise?. In: Ahram, T., Karwowski, W. (eds) Advances in The Human Side of Service Engineering. Advances in Intelligent Systems and Computing, vol 494. Springer, Cham. https://doi.org/10.1007/978-3-319-41947-3_3

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  • DOI: https://doi.org/10.1007/978-3-319-41947-3_3

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-41946-6

  • Online ISBN: 978-3-319-41947-3

  • eBook Packages: EngineeringEngineering (R0)

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