Skip to main content

Cued Recall with Gaze Guiding—Reduction of Human Errors with a Gaze-Guiding Tool

  • Conference paper
  • First Online:
Book cover Advances in Neuroergonomics and Cognitive Engineering

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 488))

Abstract

Gaze guiding has been found to be effective for skill acquisition. In three studies, 120 participants learned how to operate a simulated process control task and acquired complex cognitive skills. The studies differed only in the simulated process control tasks: Study 1 consisted of a fixed-sequence task, Study 2 of a contingent-sequence task and Study 3 of a parallel-sequence task. After two weeks, the acquired skill had to be recalled. The Gaze-Guiding group received the help of a gaze-guiding tool in week 3, while the Control group received no help. The results of all studies imply that the gaze-guiding tool supported the correct execution of the tasks. In Study 3, the gaze-guiding tool also supported a higher production outcome compared to the Control group. Gaze guiding can be used as a cued recall tool for skills which require the exact execution of a procedure for different task types.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Kluge, A.: The Acquisition of Knowledge and Skills for Taskwork and Teamwork to Control Complex Technical Systems. Springer, Heidelberg (2014)

    Book  Google Scholar 

  2. Arthur, W., Bennett, W., Stanush, P.L., McNelly, T.L.: Factors that influence skill decay and retention: a quantitative review and analysis. Hum. Perform. 11, 57–101 (1998)

    Article  Google Scholar 

  3. Kluge, A., Frank, B.: Counteracting skill decay: four refresher interventions and their effect on skill and knowledge retention in a simulated process control task. Ergonomics 57, 175–190 (2014)

    Article  Google Scholar 

  4. Weyers, B., Frank, B., Bischof, K., Kluge, A.: Gaze guiding as support for the control of technical systems. Int. J. Inf. Syst. Crisis Response Manag. 7, 59–80 (2015)

    Article  Google Scholar 

  5. Patrick, J.: Training: Research and Practice. Academic Press, San Diego (1992)

    Google Scholar 

  6. Proctor, R.W., Dutta, A.: Skill Acquisition and Human Performance. Sage Publications, Thousand Oaks (1995)

    Google Scholar 

  7. Van Merriënboer, J.: Training Complex Cognitive Skills: A Four-Component Instructional Design Model for Technical Training. Educational Technology, Englewood Cliffs (1997)

    Google Scholar 

  8. Bjork, R.A., Bjork, E.L.: Optimizing treatment and instruction: implications of a new theory of disuse. In: Nilsson, L.G., Ohta, N. (eds.) Memory and Society Psychological Perspectives, pp. 109–134. Psychology Press, Hove (2006)

    Google Scholar 

  9. Proctor, R.W., Vu, K.-P.: Laboratory studies of training, skill acquisition, and retention of performance. In: Ericsson, K.A., Charness, N., Feltovich, P.J., Hoffman, R.R. (eds.) The Cambridge Handbook of Expertise and Expert Performance, pp. 265–286. Cambridge University Press, Cambridge (2006)

    Chapter  Google Scholar 

  10. Wickens, C.D., Hollands, J.G.: Engineering Psychology and Human Performance. Prentice Hall, Upper Saddle River (2000)

    Google Scholar 

  11. Brehmer, B.: Dynamic decision making: human control of complex systems. Acta Psychol. 81, 211–241 (1992)

    Article  Google Scholar 

  12. Dörner, D., Bick, T.: Lohhausen: Vom Umgang mit Unbestimmtheit und Komplexität. Huber (1994)

    Google Scholar 

  13. Wickens, C.D., McCarley, J.S.: Applied Attention Theory. CRC Press, Boca Raton (2008)

    Google Scholar 

  14. Wickens, C.D.: Multiple resources and mental workload. Hum. Factors 50, 449–455 (2008)

    Article  Google Scholar 

  15. Schumacher, E.H., Seymour, T.L., Glass, J.M., Fencsik, D.E., Lauber, E.J., Kieras, D.E., Meyer, D.E.: Virtually perfect time sharing in dual-task performance: uncorking the central cognitive bottleneck. Psychol. Sci. 12, 101–108 (2001)

    Article  Google Scholar 

  16. Moray, N.: Monitoring behavior and supervisory control. In: Boff, J., Kaufmann, K., Thomas, J.P. (eds.) Handbook of Perception and Human Performance, pp. 40–51. Wiley, New York (1986)

    Google Scholar 

  17. Moult, M.: Cued Recall, Encyclopedia of Clinical Neuropsychology, pp. 751–752. Springer, Heidelberg (2011)

    Book  Google Scholar 

  18. Carrier, M., Pashler, H.: The influence of retrieval on retention. Mem. Cognit. 20, 633–642 (1992)

    Article  Google Scholar 

  19. Kluge, A., Grauel, B., Burkolter, D.: Combining principles of cognitive load theory and diagnostic error analysis for designing job aids: effects on motivation and diagnostic performance in a process control task. Appl. Ergon. 44, 285–296 (2013)

    Article  Google Scholar 

  20. Swezey, R.W.: Design of job aids and procedure writing. In: Salvendy, G. (ed.) Handbook of Human Factors, pp. 1039–1057. Wiley, Hoboken (1987)

    Google Scholar 

  21. Rossett, A., Gautier-Downes, J.: A Handbook of Job Aids. Pfeiffer & Co, San Francisco (1991)

    Google Scholar 

  22. Salas, E., Wilson, K.A., Priest, H.A., Guthrie, J.W.: Design, Delivery, and Evaluation of Training Systems. In: Salvendy, G. (ed.) Handbook of Human Factors and Ergonomics, pp. 472–512. Wiley, Hoboken (2006)

    Chapter  Google Scholar 

  23. Mayer, R.E., Moreno, R.: A split-attention effect in multimedia learning: evidence for dual processing systems in working memory. J. Educ. Psychol. 90, 312–320 (1998)

    Article  Google Scholar 

  24. de Koning, B.B., Tabbers, H.K., Rikers, R.M.J.P., Paas, F.: Attention guidance in learning from a complex animation: seeing is understanding? Learn. Instr. 20, 111–122 (2010)

    Article  Google Scholar 

  25. de Koning, B.B., Tabbers, H.K., Rikers, R.M., Paas, F.: Attention cueing as a means to enhance learning from an animation. Appl. Cogn. Psychol. 21, 731–746 (2007)

    Article  Google Scholar 

  26. Lin, L., Atkinson, R.K.: Using animations and visual cueing to support learning of scientific concepts and processes. Comput. Educ. 56, 650–658 (2011)

    Article  Google Scholar 

  27. Amadieu, F., Mariné, C., Laimay, C.: The attention-guiding effect and cognitive load in the comprehension of animations. Comput. Hum. Behav. 27, 36–40 (2011)

    Article  Google Scholar 

  28. Jamet, E.: An eye-tracking study of cueing effects in multimedia learning. Comput. Hum. Behav. 32, 47–53 (2014)

    Article  Google Scholar 

  29. Grant, E.R., Spivey, M.J.: Eye movements and problem solving guiding attention guides thought. Psychol. Sci. 14, 462–466 (2013)

    Article  Google Scholar 

  30. Kluge, A., Greve, J., Borisov, N., Weyers, B.: Exploring the usefulness of two b variants of gaze-guiding-based dynamic job aids for performing a fixed-sequence start-up procedure after longer periods of non-use. Int. J. Hum. Factors Ergon. 3, 148–169 (2014)

    Article  Google Scholar 

  31. Vidulich, M.A., Tsang, P.S.: The confluence of situation awareness and mental workload for adaptable human-machine systems. J. Cogn. Eng. Decis. Mak. 9, 95–97 (2015)

    Article  Google Scholar 

  32. Vine, S.J., Masters, R.S., McGrath, J.S., Bright, E., Wilson, M.R.: Cheating experience: guiding novices to adopt the gaze strategies of experts expedites the learning of technical laparoscopic skills. Surgery 152, 32–40 (2012)

    Article  Google Scholar 

  33. Bischof, K., Weyers, B., Frank, B., Kluge, A.: Gaze Guiding zur Unterstützung der Bedienung Technischer Systeme. In: Weisbecker, A., Burmester, M., Schmidt, A. (eds.) Mensch und Computer 2015—Workshopband. De Gruyter Oldenbourg, Berlin, pp. 61–68 (2015)

    Google Scholar 

  34. Kersting, M., Althoff, K., Jäger, A.O.: Wilde Intelligence Test-2 (WIT-2). Hogrefe, Göttingen (2008)

    Google Scholar 

  35. Frank, B., Kluge, A.: Cued skill recall: the effect of gaze guiding to support complex cognitive skill recall to reduce errors and retain performance, under review

    Google Scholar 

  36. Frank, B., Kluge, A.: Recall enhancement with gaze guiding: performance support and error reduction in dual tasks. under review

    Google Scholar 

Download references

Acknowledgments

The research was supported by the German Research Foundation (Deutsche Forschungsgemeinschaft, DFG) with grant number KL2207/3-3. Part of the results are also published in Frank and Kluge [35, 36].

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Barbara Frank .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2017 Springer International Publishing Switzerland

About this paper

Cite this paper

Frank, B., Kluge, A. (2017). Cued Recall with Gaze Guiding—Reduction of Human Errors with a Gaze-Guiding Tool. In: Hale, K., Stanney, K. (eds) Advances in Neuroergonomics and Cognitive Engineering. Advances in Intelligent Systems and Computing, vol 488. Springer, Cham. https://doi.org/10.1007/978-3-319-41691-5_1

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-41691-5_1

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-41690-8

  • Online ISBN: 978-3-319-41691-5

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics