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Advances in Human Factors and Ergonomics in Healthcare pp 175–185Cite as

Engaging and Effective Staff Training to Improve Patient Safety and Satisfaction

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Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 482))

Abstract

Improving patient safety and increasing patient satisfaction are top priority concerns for healthcare institutions. Alarm fatigue is also a key and very problematic issue. Developing programs to address these problems often involves making system-wide cultural changes, but changing institutional culture can be challenging. Use of animation and storytelling to inspire emotional “buy in” from staff, combined with an efficient and engaging multimedia training program, can allow for rapid and cost-effective cultural change. A “culture of safety” is established yielding improvements in patient safety and satisfaction while decreasing alarm fatigue for clinical staff.

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Notes

  1. 1.

    Via our collaborative co-production model, UC Health West Chester maintains in perpetuity rights to all content in “The No Pass Zone” training program, while Health Nuts Media retains all rights to white-labeled versions all materials for marketing and resale purposes.

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Author information

Authors and Affiliations

  1. Health Nuts Media, Los Angeles, CA, USA

    Gregg Alexander

  2. University of Cincinnati Health West Chester, Cincinnati, OH, USA

    Patrick Baker

Authors
  1. Gregg Alexander
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  2. Patrick Baker
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Corresponding author

Correspondence to Gregg Alexander .

Editor information

Editors and Affiliations

  1. School of Industrial Engineering, Purdue University School of Industrial Engineering, West Lafayette, IN, USA

    Vincent G. Duffy

  2. Veterans Affairs U.S., Indianapolis, IN, USA

    Nancy Lightner

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© 2017 Springer International Publishing Switzerland

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Cite this paper

Alexander, G., Baker, P. (2017). Engaging and Effective Staff Training to Improve Patient Safety and Satisfaction. In: Duffy, V., Lightner, N. (eds) Advances in Human Factors and Ergonomics in Healthcare. Advances in Intelligent Systems and Computing, vol 482. Springer, Cham. https://doi.org/10.1007/978-3-319-41652-6_17

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  • DOI: https://doi.org/10.1007/978-3-319-41652-6_17

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-41651-9

  • Online ISBN: 978-3-319-41652-6

  • eBook Packages: EngineeringEngineering (R0)

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