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Helping an Old Workforce Interact with Modern IT: A NeuroIS Approach to Understanding Technostress and Technology Use in Older Workers

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Information Systems and Neuroscience

Part of the book series: Lecture Notes in Information Systems and Organisation ((LNISO,volume 16))

Abstract

Older workers (defined here as 60 years of age and over) are experiencing major problems using modern information technologies (IT). These problems include greater anxiety and more stress when using IT. The proliferation of interruptions mediated by IT is especially problematic for them. Thus, this research has four objectives: (1) to develop a research model explaining which broad-spectrum cognitive mechanisms mediate the impact of age on stress in today’s interruption age, (2) to explain the importance of having interruptions appear at predictable locations on the screen so as to help older workers use IT with greater ease and efficacy, (3) to explain the importance of using calm interruptions (i.e., no animation or aural alert) to help older workers be less stressed and more productive members of the organizations they work for, and (4) to offer practical, concrete guidance regarding interruption design and organization to software engineers and managers.

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Acknowledgments

This research is being supported by the Fonds de recherche du Québec—Société et culture.

Author information

Authors and Affiliations

  1. Department of Information Technologies, HEC Montréal, Montréal, QC, Canada

    Stefan Tams

  2. Department of Human Resources Management, HEC Montréal, Montréal, QC, Canada

    Kevin Hill

Authors
  1. Stefan Tams
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  2. Kevin Hill
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Corresponding author

Correspondence to Stefan Tams .

Editor information

Editors and Affiliations

  1. Informaton Systems, Texas Tech University, Lubbock, Texas, USA

    Fred D. Davis

  2. University of Appl. Sc. Upper Austria, Steyr, Oberösterreich, Austria

    René Riedl

  3. Department of Information Systems, University of Liechtenstein, Vaduz, Liechtenstein

    Jan vom Brocke

  4. Department of Information Technology, HEC Montréal , Montréal, Québec, Canada

    Pierre-Majorique Léger

  5. Department of Information Systems, Kennesaw State University, Kennesaw, Georgia, USA

    Adriane B. Randolph

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Tams, S., Hill, K. (2017). Helping an Old Workforce Interact with Modern IT: A NeuroIS Approach to Understanding Technostress and Technology Use in Older Workers. In: Davis, F., Riedl, R., vom Brocke, J., Léger, PM., Randolph, A. (eds) Information Systems and Neuroscience. Lecture Notes in Information Systems and Organisation, vol 16. Springer, Cham. https://doi.org/10.1007/978-3-319-41402-7_3

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