Prototype of Decision Support Based on Estimation of Group Status Using Conversation Analysis
We propose a prototype for a system to verify the decision support of a group based on estimations of group status through utterance analysis.
Based on methods used in prior studies of group dynamics and utterance analysis, we measured the utterance characteristics of group members to infer group status; moreover, we aimed to enhance the overall condition of the group by providing appropriate reference information in a timely manner through a conversational agent system. The goal of this system was a more satisfying decision-making process.
We manufactured a prototype system to verify both the operations involved in the test case and the ability to infer group classification and status according to group dynamics.
Our proposed method was appropriate based on the prototype system. Future work will focus on optimizing the logic and system functions of group status estimation and the subsequent step of informing the group.
KeywordsConversation estimation Group status estimation Utterance feature Conversational agent Intention extraction
- 1.Ariga, M., Yano, Y., Doki, S., Okuma, S.: Mental tension detection in the speech based on physiological monitoring. In: IEEE International Conference on Systems, Man and Cybernetics, ISIC, pp. 2022–2027. IEEE (2007)Google Scholar
- 4.Forsyth, D.: Group dynamics. Cengage Learning (2009)Google Scholar
- 5.Hodjat, B., Amamiya, M.: Applying the adaptive agent oriented software architecture to the parsing of context sensitive grammars. IEICE Trans. Inf. Syst. 83(5), 1142–1152 (2000)Google Scholar
- 6.Hogg, M.A., Tindale, S.: Blackwell Handbook of Social Psychology: Group Processes. Wiley, New York (2008)Google Scholar
- 8.Kelley, H., Thibaut, J.: Interpersonal Relations: A Theory of Interdependence. Wiley, New York (1978)Google Scholar