A Method for Consensus Building Between Teachers and Learners in Higher Education Through Co-design Process

  • Ryota SuginoEmail author
  • Satoshi Mizoguchi
  • Koji Kimita
  • Keiichi Muramatsu
  • Tatsunori Matsui
  • Yoshiki Shimomura
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9735)


Improving added value and productivity of services entails improving both value-in-exchange and value-in-use. Value-in-use is realized by value co-creation, where providers and receivers create value together. In higher education services, value-in-use comes from learners achieving learning outcomes (e.g., knowledge and skills) that are consistent with their learning goals. To enhance the learning outcomes of a learner, it is necessary to enhance and utilize the abilities of the teacher along with the abilities of the learner. To do this, however, the learner and the teacher need to build a consensus about their respective roles. Teachers need to provide effective learning content; learners need to choose the appropriate learning strategies by using the learning content through consensus building. This makes consensus building an important factor in value co-creation. However, methods to build a consensus about their respective roles may not be clearly established, making such consensus difficult. In this paper, we propose some strategies for consensus building between a teacher and a learner in value co-creation. We focus on a teacher and learner co-design and propose an analysis method to clarify a collaborative design process to realize value co-creation. We then analyze some counseling data obtained from a university class. This counseling aimed to build a consensus for value-in-use, learning outcomes, and learning strategies between the teacher and the learner.


Consensus building Value co-creation Higher education Learning service 



This research is supported by JSPS KAKENHI Grant Number 26280114 and Research Institute of Science and Technology for Society (RISTEX).


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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  • Ryota Sugino
    • 1
    Email author
  • Satoshi Mizoguchi
    • 1
  • Koji Kimita
    • 1
  • Keiichi Muramatsu
    • 2
  • Tatsunori Matsui
    • 3
  • Yoshiki Shimomura
    • 1
  1. 1.Department of System DesignTokyo Metropolitan UniversityTokyoJapan
  2. 2.Department of Science and EngineeringSaitama UniversitySaitamaJapan
  3. 3.Department of Human SciencesWaseda UniversitySaitamaJapan

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