Abstract
Any attempt for providing a formal process governing the day-to-day tasks and their corresponding interactions in any human organization, inevitably creates apprehension. The employees whose action is formally modeled or invited to change behavior according to a formal process often perceive this as extra, unnecessary tasks adding to the already heavy workload.
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Samitier, C. (2017). Reasons for a Formal Approach to O&M. In: Samitier, C. (eds) Utility Communication Networks and Services. CIGRE Green Books(). Springer, Cham. https://doi.org/10.1007/978-3-319-40283-3_29
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DOI: https://doi.org/10.1007/978-3-319-40283-3_29
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