Exploration of Smart Phone Knowledge Management Application Design for Nomadic Maintenance Workers

  • Ziyang Li
  • Pei-Luen Patrick RauEmail author
  • Nan Qie
  • Man Wu
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9741)


Knowledge management systems are built to organized knowledge for certain companies or organizations. This study investigates an experience sharing application on the smart phone to help manage the experience of elevator maintenance workers. Results indicate that the training mechanism (one master teaches one apprentice) and nomadic property of maintenance work contribute to the design and usage of the application. Besides, the potential use cases of the application include search, ask and share experience. The experience sharing application will help improve workers’ expertise and guarantee their job safety.


Knowledge management Maintenance worker Experience sharing application 



This study was funded by United Technologies Corporation. We are grateful to the employees whom we have worked with for providing their advice in our research.


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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  • Ziyang Li
    • 1
  • Pei-Luen Patrick Rau
    • 1
    Email author
  • Nan Qie
    • 1
  • Man Wu
    • 1
  1. 1.Institute of Human Factors and Ergonomics, Department of Industrial EngineeringTsinghua UniversityBeijingChina

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