The Management Model Development of User Experience Design in Organization

A Case Study for Taiwan Technology Industry
  • Henry Been-Lirn Duh
  • Jim-Jiunde LeeEmail author
  • Pei Luen Patrick Rau
  • Mu Qing Chen
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9741)


This study aimed to develop a holistic user experience management model for companies to evaluate and advance their management status. The research started with qualitative interviewed with corporations in Taiwan, then we used affinity diagrams to organize interview materials, through matching interview findings with Total Quality Management (TQM), Total User Experience Management (TUXM) is constructed to apply in local corporations. To provide corporations with a more effective management tool, TUXM is further paired with Corporation UX Maturity Model to generate tactical UX management guidelines. Our model provides assessment of user experience management from three dimensions:
  1. 1.

    Include all local corporations in our model to obtain a holistic view of the corporation UX development status in Taiwan.

  2. 2.

    For each corporation to examine its UX resource allocation.

  3. 3.

    Combine international advanced UX development cases into the checklist, local corporations can realize the UX development gap when compared with international competitors in the same industry.



UX management User experience design Activity theory Corporate User-Experience maturity mode TUXM 


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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  • Henry Been-Lirn Duh
    • 1
  • Jim-Jiunde Lee
    • 2
    Email author
  • Pei Luen Patrick Rau
    • 3
  • Mu Qing Chen
    • 2
  1. 1.School of Engineering and ICTUniversity of TasmaniaHobartAustralia
  2. 2.Graduate Institute of Communication StudiesNational Chiao Tung UniversityHsinchuTaiwan, ROC
  3. 3.Department of Industrial EngineeringTsinghua UniversityBeijingChina

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