Measuring Disengagement and Chaos in Multitasking Interaction with Smart Devices

  • Yubo Zhang
  • Pei-Luen Patrick RauEmail author
  • Runting Zhong
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9741)


In this study we developed an instrument to measure disengaged and chaotic experience of multitasking interaction with multiple smart devices. An online survey was conducted in a sample of 380 valid respondents. Via exploratory and confirmatory factor analysis in equal-size subsets of the collected sample, we constructed a model with five factors with an acceptable goodness-of-fit. The five factors were: Confusion (CF), Flow experience (FE), Complexity and disorientation (CD), Time distortion (TD), Situation awareness (SA). This instrument provides a method to gain insight on how people behave and feel in multitasking contexts and it is beneficial for designing and evaluating information infrastructure to support people’s multitasking behaviors.


Ubiquitous and mobile devices Disengagement Chaos Multitasking Instrument 



This study was funded by a National Natural Science Foundation China grant No. 71188001 and State Key Lab of Automobile Safety and Energy.


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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  • Yubo Zhang
    • 1
  • Pei-Luen Patrick Rau
    • 1
    Email author
  • Runting Zhong
    • 1
  1. 1.Department of Industrial EngineeringTsinghua UniversityBeijingChina

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