Characterizing Intercultural Encounters in Human-Computer Interaction

  • Luciana C. de C. SalgadoEmail author
  • Clarisse Sieckenius de Souza
  • Catia M. D. Ferreira
  • Carla Faria Leitão
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9741)


This article presents a two-step study, which is part of a project that aims at investigating how cross-cultural systems, intentionally or not, express and promote indirect intercultural encounters in Human-Computer Interaction. Previous research have proposed five Cultural Viewpoint Metaphors, a Semiotic Engineering conceptual tool to support HCI designers to understand and organize communicative strategies in the interactive discourse to promote such encounters. At this stage of our research we investigated the design of cross-cultural systems using CVM and one of the best known among numerous classes of signs proposed by Peirce – icons, indices and symbols, aiming at supporting the semiotic engineering (specifically, the choice of signs, i.e. the interface elements) of these kind of applications. Our findings point at the power of an alignment of the semiotic characteristics of Cultural Viewpoint Metaphors with theoretical semiotic elements from Peirce’s typology of signs in the interaction design cycle of cross-cultural systems.


Culture HCI Cultural viewpoint metaphors Semiotic engineering Intercultural encounters 



The authors would like to thank all participants who participated in empirical studies and contributed to the research reported in this paper. Additionally, the authors thank CNPq and FAPERJ for financial support received for this research.


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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  • Luciana C. de C. Salgado
    • 1
    Email author
  • Clarisse Sieckenius de Souza
    • 2
  • Catia M. D. Ferreira
    • 3
  • Carla Faria Leitão
    • 2
  1. 1.Department of Computer ScienceFluminense Federal University (UFF)NiteróiBrazil
  2. 2.Department of InformaticsPontifical Catholic University of Rio de Janeiro (PUC-Rio)Rio de JaneiroBrazil
  3. 3.Diretoria de InformáticaInstituto Brasileiro de Geografia e Estatística (IBGE)Rio de JaneiroBrazil

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